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Hospitality Supervisor

2 weeks ago

Middlesbrough, United Kingdom The Mill Pub Full time

**Front of House Team Leader with Bar Responsibilities**

We are seeking an enthusiastic and experienced individual to join our team as a Front of House Team Leader with bar responsibilities. In this role, you will be at the forefront of delivering exceptional customer service, leading a dynamic team, and ensuring the smooth operation of both the front of house and bar areas.(Indeed)

**Key Responsibilities**:

- Lead and motivate the front of house team, ensuring high standards of service and customer satisfaction.
- Oversee bar operations, including stock management, ordering, and ensuring compliance with licensing laws.
- Train and develop staff, fostering a positive and efficient work environment.
- Handle customer inquiries and resolve issues promptly and professionally.
- Collaborate with kitchen and management teams to ensure seamless service delivery.
- Maintain cleanliness and organization of the front of house and bar areas.
- Assist in managing financial aspects, including cash handling and budgeting.(StudySmarter Talents, Reddit, Indeed, EPOS Solutions)

**Qualifications**:

- Proven experience in a front of house or bar supervisory role.
- Strong leadership and communication skills.
- In-depth knowledge of bar operations and stock management.
- Excellent customer service skills with a proactive approach.
- Ability to work efficiently under pressure and adapt to changing situations.
- Understanding of health and safety regulations in hospitality.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career progression and professional development.
- Employee discounts and perks.
- Supportive and inclusive team culture.

Pay: From £13.00 per hour

Expected hours: 35 - 48 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person