Hospitality Front of House Manger

**WHO WE ARE?**

The Motorpoint Arena Nottingham is the biggest entertainment venue in the East Midlands. Showcasing the biggest names in music, comedy and sport, with a seating capacity of up to 10,000, we are one of the most versatile entertainment venues in the UK.

The National Ice Centre (NIC) sits within the same complex. Made famous by Olympic legends and Dancing on Ice stars, Torvill & Dean, the National Ice Centre is Nottingham’s hub for all things ice skating and ice hockey. We are the home of the Nottingham Panthers Ice Hockey team and host around 30 games a year.

2025 is a bumper year for our venue with us welcoming Peter Kay, Kylie, Strictly Come Dancing, Craig David, Mo Gilligan, Olly Murs, Diana Ross and the 50th Anniversary Tour of Torvill & Dean to name a few.

We are currently looking for outgoing, customer focused people to join our Hospitality team as a Hospitality Front of House Manager.

**WHAT YOU WILL BE DOING**:
Our Hospitality Front of House Manager will actively oversee all hospitality areas during shows, concerts, sporting events and Nottingham Panthers, delivering front-of-house support to ensure a seamless and enjoyable guest experience from the moment of arrival to Motorpoint Arena Nottingham.

This role will be predominantly evening and weekends, and expectation is for Front of House Manager to work 90% of the events at the venue.

The Hospitality Front of House Manager will be working alongside the Hospitality Team, they will be required to prepare the hospitality tickets, documentation and collection ready for hospitality customers arrival. This includes utilising the ticketing system to print and process tickets. They will manage the suite check and set up process, in preparation for all hospitality guests arrival to ensure all areas are safe, clean and tidy this includes following business procedures such as entrance setup and halo checks. Manage hospitality hosts on the event night, ensuring they have all information required for their hospitality area to meet and greet customers, this includes hospitality host briefing.

They will attend the on the briefing and proactively collaborate with other departments to ensure all hospitality preparations are in place and ready for guest arrival. Liaise with the Hospitality Manager

and food and beverage team to highlight and resolve any ticketing, production or catering issues related to the hospitality areas. Support the hospitality team with upgrades on event nights and

maximizing revenue where possible.

The role will require them to liaise with hospitality customers during the event to ensure their experience meets the expectations of customer. This includes building relationships with annual clients and

regular customers. Support the wider hospitality team as and when required, this can include assistance within our Spotlight Bar and Restaurant and / or delivery of food to our Executive Suite

In addition, the post holder will

Update the relevant company databases / ticketing systems with accurate client and sales information and ensure all data is managed in line with Data Protection policies and procedures & undertake all other tasks and duties which may be allocated to support the wider business.

**WHAT WE ARE LOOKING FOR**:
**Area of Responsibility**

**Requirements**:
**Essential/**

**Desirable**

Experience & Knowledge
- Minimum of 1 year experience in a customer service position
- Minimum of 6 months supervisor experience or as Hospitality Welcome Host.
- Desirable

Customer Focus
- Keen attention to detail and high standards of service.
- Essential

General
- Ability to work under pressure
- Be flexible, organised with an outstanding work ethic

A proactive and positive attitude to customer service, to ensure excellent guest experiences from start to finish.
- Essential
- Essential
- Essential
- Essential

Communication
- Ability to proactively communicate and build relationships with a diverse range of customers
- Essential

Equality & Diversity
- Must demonstrate an awareness of equality issues, and a commitment to the implementation of the National Ice Centre Equality and Diversity Policy
- Ability to challenge discriminatory behaviour.
- Essential
- Essential

**WHAT WE WILL OFFER YOU**:
Competitive pay + 12.07% additional holiday rate

Pick and choose your shifts to work around your other commitments and studies

Training and development

Uniform provided

15% off in selected F&B outlets onsite as well as other employee perks