Reception and Meeting Room Support

2 weeks ago

Manchester, United Kingdom AJ Bell Full time

**Job Description**:
We are now looking to an organised, articulate individual to join facilities team where you will play a key role in supporting the office manager.

The purpose of the role is to provide support to reception, meeting rooms and event areas. Working in our Manchester office day to day responsibilities will include:

- Ensure reception desks are manned and operated at agreed times
- Meet and greet all visitors and advise host of their arrival in a timely manner
- Communicate well and demonstrate an efficient, professional, friendly service to customers, clients, and staff.
- Act as first point of contact for all reception and meeting room queries in an efficient and concise manner
- Keep reception tidy and clear
- Maintain a log of all post and deliveries and ensure that all postal procedures are carried out efficiently
- Manage all visitor parking
- Ensure that any building or equipment maintenance defects are reported immediately through the correct channels
- To be aware of all Fire and Emergency Evacuation Procedures and to ensure that normal precautions are taken by staff to protect against fire and safety hazards
- To deliver a seamless meeting room experience to all internal and external users including the set and re-set of rooms/events space
- To complete regular housekeeping checks throughout the 7th Floor area liaising closely with the catering, IT, engineering, and property management teams and provide the service support required
- To report faults immediately through the appropriate reporting channels
- To coordinate all meeting room bookings via the Outlook booking system
- To assist with the replenishment of beverages and food
- To undertake additional duties outside the normal routine but within the scope of the position and department’s activities.
- To assist, as required, at special functions, some of which may occur outside normal working hours
- Manage parking app used by staff and ensure all necessary updates to the system are actioned

**Competence, Knowledge and Skills**:

- Excellent communication skills, both written and verbal
- Competent IT skills including Word, Excel, and Outlook
- Demonstrate a friendly and approachable manner
- To be able to converse confidently and articulately with colleagues, clients, and professional connections on all levels.
- Ability to work to deadlines and under pressure, at times unsupervised
- Be flexible and cooperative with a can-do attitude towards what is a varied job role
- Be diligent and with attention to detail
- Be able to work well under pressure and multi-task
- Have the ability to use own initiative and problem-solving skills

This role is 37.5 hours per week, Monday to Friday in a rotational shift pattern covering opening times 07:45 till 18:00.

**About us**:
AJ Bell is one of the fastest-growing investment platform businesses in the UK, with over 432,000 customers using our award-winning platform propositions to manage assets totalling more than £68.7 billion. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

**In return for your hard work you will be entitled to**:

- Competitive
- 24 days holiday increasing up to 30 days with service, plus bank holidays
- Holiday buy scheme
- Discretionary annual bonus
- Contributory pension scheme
- Enhanced maternity/paternity scheme
- Bike loan
- Season ticket loan portal
- Discounted PMI and Dental
- Employee Assistance Programme
- Free gym
- Free social events
- Plus much more

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