Head of Ecommerce

Head of Ecommerce

TH Baker

Kidderminster DY10 1BT

£35-40k p/a

Benefits: Employee discount, 25 days A/L + BH

Full-time, Permanent

*Please note: This is an in-house vacancy, and not suitable for remote working. Remote working will not be considered for this role.

**Head of Ecommerce**

T.H. Baker - Kidderminster

Join one of the UK’s leading independent jewellery retailers, which boasts over 130 years’ experience in the jewellery and watches retail industry, alongside 20+ high street stores and an exciting portfolio of five established ecommerce websites including The Jewel Hut - the popular fashion and accessories site.

We are looking for an enthusiastic someone to join our ecommerce team to support the Ecommerce Director in all matters of strategy, analysis, improvement, and management of our ecommerce teams and agencies. This role requires someone that is knowledgeable, adaptable, and has proven track record in a similar role.

**Position**:Head of Ecommerce (full time contract, 40 hours - 8.30 - 17.00)

**Salary**: £35-40k p/a,

**Reporting To**:Ecommerce Director

**The Head of Ecommerce job role will involve**:

- Identify new areas of eCommerce opportunity beyond current organisational thinking
- Managing and driving turnover on Amazon and relevant other third-party marketplaces
- Managing the eCommerce team and agencies, developing best practice, identifying areas of personal and system development and making sure the team are working efficiently.
- Encouraging communication between relevant ecommerce staff and departments, hosting meetings or writing briefs where necessary.
- To develop eCommerce KPIs to drive improved performance across all areas of the customer experience - acquisition, engagement, conversion, and lifetime value.
- Suggesting and developing ideas for advertising campaigns based upon current trends and historical sales reports.
- Demonstrating outstanding analytical skills, strong experience interpreting test results & drawing conclusions
- Define and refine Customer User Journey (UX) across multiple devices and campaigns to increase conversion to sales and reduce bounce rates, onsite search/filtering/merchandising
- Ensuring that content and product merchandising is correct across all sites at all times.
- Keeping on top of social trends, graphic innovation and new ways to make our content and ads desirable

**Requirements**:

- At least 2 years’ experience of same or similar role
- Can show and prove experience of the following areas:
Customer journey and UX

All forms of digital marketing and an understanding of attribution models

Perform data analysis and create strategies to enhance performance

Basics of website infrastructure and platform selection

Quality of product catalogue and merchandising

Increasing online sales

Lead and inspire others

Management of a team of 10+

**Preferred but not essential**:

- Qualifications in the use of Excel, Photoshop, Google Analytics or Google Ads.
- Qualified to degree level, or show relevant qualification to the role.
- Knowledge of watches or jewellery.

**Benefits**:

- 25 days holidays pro rata + Bank Holidays.
- Modern office and vibrant working conditions.
- Employee discounts on watches & jewellery.

We offer a friendly, informal but professional environment and understand the importance of looking after the team. Salary will be in line with experience. This role is based in Kidderminster head office, and isn’t suitable for remote working or agency.

If you think you have the skills and experience, we are looking for, and are ready for the challenge, we’d love to hear from you

**Salary**: £35,000.00-£40,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday