Receptionist

**JOB DESCRIPTION**

**JOB TITLE**: Receptionist

**REPORTS TO**: Practice Manager

**BASE**: Toddington Medical Centre, Luton Road, Toddington, LU5 6DE
Job Summary:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide assistance to the Practice team to aid the smooth and efficient running of the Practice and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities: Reception:

- Answering appointment calls, prescription queries, test result calls and general queries, correctly and professionally.
- To be able to use system1 to book appointments.
- Process appointment requests for today and for future appointments from patients by telephone, online and in person.
- Process repeat prescription requests in accordance with Practice guidelines, paper and online prescriptions.
- Registration of new patients both online and paper.
- Receive and book requests for home visits.
- Have a thorough knowledge of all Practice procedures.
- Work in accordance with written protocols.
- To be able to send and complete tasks.
- Set up patients with on line access.
- Data entry and update of medical records e.g. patient registration change of address.
- To be able to open the post and scan it onto the system.
- Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers, this could be face to face and online.
- Be able to cover all reception positions as necessary, with the flexibility to cover staff absences during sickness and holiday leave as required.

General Tasks:

- Ensure building security by having a thorough knowledge of doors, windows and alarm system and follow the Practice’s procedure for opening and closing the surgery.
- Ensure the reception area and other administrative areas are kept clean and tidy.
- Any other reasonable tasks allocated by the Doctors or Practice Manager or senior receptionist.

Desirable:

- Scanning on letters and coding accurately.
- Prescription clerk knowledge and willingness to learn if you don't.
- Medical records in/out process.
- Note summarising paper records onto electronic record.
- The release of medical records.
- The use of NHS software such as e-consult, AccuRx

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:
Assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice’s Health & Safety Policy, to include:

- Use personal security systems within the workplace according to Practice guidelines.
- Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Make effective use of training to update knowledge and skills.
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Report potential risks identified.

Equality and Diversity:
Support the equality, diversity and rights of patients, carers and colleagues, to include:

- Act in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development:
Participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:
Strive to maintain quality within t