Dental Receptionist

Overall job purpose:

To be responsible for the delivery of high-quality customer service to ensure that all patients have a pleasant and efficient experience from first to final contact with the practice. You will contribute to the efficient day-to-day operations of the non-clinical aspects of the practice with particular focus on patient care, administration, and clinical compliance.

The position is a key member of the non-clinical team and will proactively implement policies and procedures to ensure continual improvement of service which will encourage our patients to recommend us to others.

Critical responsibilities:

• Deliver excellent customer service to patients and other visitors, ensuring the customer is at the heart of everything we do.
• Proactively implement policies and procedures to ensure continual improvement of service.
• Keep all non-clinical areas and all equipment as clean and tidy.
• Carry out or organise routine planned preventative maintenance of all equipment within the practice.
• Ensure the maintenance of the practice computer system and ensure records are accurately maintained and securely stored.
• Assist with the induction and training of all team members.
• Prepare management information e.g., daily appointment analysis

Actively support the wider work and initiatives of Obex and carry our any other duties as required by the role.

Key relationships

Internal: Clinicians, Receptionists, Operations team, People and culture team

External: External suppliers and their representatives, Patients, CQC, Key influencers

PERSON SPECIFICATION

Knowledge and experience

Experience of working in a customer-facing role is desirable, but not essential

Knowledge of exact/soe desirable

Education and qualification(s)

GCSE Maths and English (or equivalent)

Skills and attributes

• Excellent 'people' skills and communication skills
• Demonstrable 'can do' attitude
• Customer focused approach
• Strong ability to manage competing priorities and projects
• Excellent interpersonal skills and ability to build relationships
• Demonstrable team working skills and a collaborative approach
• Well-developed communication skills (oral and written)
• Meticulous attention to detail
• Enthusiasm to want to learn

OBEX DENTAL REWARDS

· We have a rewarding pay structure for all of our reception team

· We have Senior Receptionist roles which offer progression within your role and additional development in your career

· We offer training and development, personalised to your career pathway

• Annual leave entitlement rising to a maximum of 30 days (plus bank holidays per annum with service)

Job Types: Full-time, Part-time considered

Schedule:

• 8 hour shift
• Day shift

Job Type: Full-time

Pay: £12.25-£15.00 per hour

Work Location: In person