Customer Advisor

2 days ago


Widnes, United Kingdom Hotter Full time

**_About Us:_**

**_Hotter, an Unbound Group company, was set up in 1959 and we’ve been designing and making footwear ever since. We have over 4.5 million customers in the UK and overseas, buying online, through our mail order channel and at our UK stores. We’re digital experts, we listen, we adapt, we innovate. Our app is the first in its class to offer augmented reality and digital sizing so our customers can size, try on and buy our shoes literally anywhere._**

**We are currently recruiting for a Customer Advisor on a 8-hour contract for our Widnes store to deliver exceptional customer service in conjunction with the digital journey and to achieve your KPI’s, including fittings and data capture.**

**Key Accountabilities and Decision Ownership**:

- Deliver exceptional customer service
- Achieve and demonstrate excellent product knowledge through completion of the e
- learning programmes and other training materials available
- Assist in the efficient operation of stock management and support stock operational processes
- Observe all processes around health and safety

**Skills, Know-How and Experience**:

- Confident in the use of digital processes including the use of iPads, interactive technology, and payment methods
- Friendly and helpful approach with customers and colleagues
- Ability to engage with different types of people
- Passion for learning about our products and sharing that knowledge with customers
- Ability to recognise sales opportunities and maximise sales

**Key Performance Indicators**:

- Achieve all specified targets in sales, shoe care, accessories and conversion.
- Positive customer feedback
- 100% attendance record

**Job Types**: Part-time, Permanent
Part-time hours: 4 per week

**Salary**: £10.18-£10.42 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person



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