Claims Handler

2 weeks ago

Glasgow, United Kingdom The Ardonagh Group Full time

**Claims Handler - Glasgow - ARD1006887**

Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are always adhered to.

In return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.

**Key Responsibilities**:

- This is an overview and not an exhaustive list of responsibilities._
- Efficiently handle all claims allocated to the job holder - the job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, Insurers, claimants, policyholders, brokers and other experts.
- Refer claims that fall outside of personal authority levels to your line manager.
- Gather and process information, as directed, to support the effective assessment of more complex cases.
- Assist in the training of new or inexperienced staff in the use of company systems and processes.
- To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements.
- To always conduct the business of the company courteously and efficiently.
- The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups' procedures and policies, concerning the identification and management of potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.

**What we are looking for in a Claims Handler**:

- 3+ Years in Insurance Claims
- Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail.
- Broad Experience of Property (Commercial and Domestic; Employer's Liability and Public Liability claims is essential. (Motor experience is preferred but not essential).
- Cert CII/CILA (or is prepared to work towards this qualification).
- Proficient in Microsoft products (namely Word, Excel and PowerPoint)
- Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems).
- Ability to handle high volumes of work.
- Strong communication (verbal and written) and relationship-building skills.
- Customer care experience
- Numeracy & Literacy

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

AIB #LI-TM #LI-Hybrid

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