Customer Service Associate

4 days ago

Huddersfield, United Kingdom TRCGroup Full time

**Customer Service Advisor - HD2**
- ** £22,000 Basic + Benefits**:

- ** 22 days hols + Bank Holidays + Free Onsite Parking + High Street/Tech Discounts + Pension Contribution + MORE**

**The Company**
Our client is a market leading independent organisation specialising in the provision of solutions across all aspects of the automotive industry. Our client specialises in outsourced vehicle manufacturer paint and body management services, whilst providing outstanding levels of customer satisfaction and top quality repairs. Due to the business growth, there is a multitude of opportunities for progression and development within the business at this moment in time. If you are looking for your next career move then this may be the right position for you.

**The Role**
They say it’s good to talk - and we couldn’t agree more.

As a pivotal role in our call centre, you’ll help to find an individual solution for customers by understanding their individual needs, helping them find the right way forward.
- A Customer Service Advisor is responsible for converting all accident assistance related enquiries into repair opportunities and subsequently deploying to the most suitable repairer and/or mobility provider in accordance with business and client requirements and SLAs.
- Selling the features and benefits of accident assistance programmes to customers.
- Ensuring all accident management claims are managed efficiently and effectively to completion.
- Adherence to Customer Service Advisor best practice guidance.
- Delivering excellent customer service and satisfaction at all times.
- Effective liaison with other departments in the business.
- To assess problems and judge when to pass complex queries on to colleagues or managers.
- Undertaking general claims tasks and administration as required.
- You MUST have a solid track record with one of your most recent roles - we are looking for people who want a career not just a job
- Your personality will portray the following attributes: excellent attitude and work ethic, charisma, and the ability to show genuine commitment to all aspects of work.
- You must be tenacious, driven, and have the desire to work in a people centric environment.
- Knowledge of the insurance industry is desirable but not essential

**VARIOUS POSITIONS ARE AVAILABLE**

**About TRCGroup**:

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