Customer Care Specialist

**Job Description and Qualifications**

Who we are

We pride ourselves on being an innovative technology company that cultivates an environment of collaboration and inclusion. We need and seek out people who are dedicated and driven to create the future, people with passion and commitment to get it right and a never-ending desire to innovate, learn, improve, and contribute. Sounds like you?

More about the role
If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you.

As part of our dynamic service centre where there’s never a dull moment, you’ll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry. Your role will be to handle inbound interactions from customers with a vast range of queries ensuring first point resolution for every type of interaction and responding in a friendly, supportive and timely manner. In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.

LOCATION: Crewe, Cheshire
CONTRACT: Full time, permanent
EDUCATION: Maths & English GCSE (C+)
COMPETENCES: Customer care focus, flexibility and great communication and organisation skills
SALARY: Competitive salary + competitive benefits + annual bonus

As the Customer Care Specialist, you will
- Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.
Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.
- Target retention of business through customer care and efficient service.
- Instigate & drive through process improvement initiatives to make us easiest to do business with.
- Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
- Timely and accurate administration work, including recording of full notes on all systems.
- Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

You already are or have
- Passion to deliver excellent customer service
- Maths & English GCSE (C+)
- Confident and professional telephone manner
- Friendly and able to communicate at all levels
- Excellent organisation skills
- Good working knowledge of basic computer programmes
- Proven ability to adapt to change
- Team player

Previous experience in office-based customer service is not essential for this role.
- We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted.
- Air Products is an Equal Opportunity Employer. You will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status._

We look forward to hearing from you.

HR and Talent Team
Air Products

**Req No.**

36721BR

**Employment Status**

Full Time

**Organization**

Global Industrial Gases

**Business Sector / Division**

Industrial Gases EMEA

**Region**

Europe

**Country**

United Kingdom