Community Nursing Triage Administrator

1 day ago


Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

We are looking for a n Administrator to join our Community Nursing Triage Team , you will support the Community Nursing service to deliver care to people in their own homes by assisting in the triage of new referrals as well as providing administrative support to the team. We offer a supportive environment with opportunities for further career development.

To be the central point of contact alongside a trained clinician for all new referrals into the district nursing service, taking messages, obtaining information for new referrals, advising patients about visits, referring as appropriate and answering routine enquiries.

You will assist in the triage and allocation of new referrals, advise patients about visits, refer as appropriate and answer routine enquiries.

Type confidential correspondence, reports and other documentation to a high standard within agreed timescales.

Maintain effective communication across the service and deal in a professional, helpful, and sensitive manner with patients, carers, staff and other agencies by telephone and face to face.

Assist in the efficient and accurate recording of data on all required electronic systems including the Trust system RIO.

Duties will include collating and inputting data, ordering stock supplies, general administrator tasks and patient contact.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

**Our values at Berkshire Healthcare**:
Caring for and about you is our top priority

Committed to providing good quality, safe services

Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

**Benefits of working for us include**:
Flexible working options to support work-life balance.

27 days’ annual leave rising with service + opportunity to buy and sell

Generous NHS pension scheme

Excellent learning and career development opportunities

‘Cycle to Work’ and car leasing scheme

Access to a range of wellbeing tools and services

Discounts at hundreds of popular retailers and restaurants

Staff networks for race, diversity, disabilities and armed forces community to support equality

Generous maternity, paternity, adoption and special leave.

Free parking across Trust sites

**The “must haves” for this role**:
Excellent interpersonal and communication skills

Good IT skills, with the ability to navigate around various systems.

Work effectively in a team and independently, using initiative.

If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare



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