Customer Engagement Adviser

**Customer Engagement Adviser - Full Time/Part Time (Cherry Hinton & Great Shelford)**

Are you passionate about giving excellent customer service?

We are looking for someone to join our branch network.

We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes.

You’ll also enjoy learning about our products and services so you can recommend these to our customers.

**Salary and working hours**

Basic salary £22,620.00 _FTE_ working Monday to Friday (36.25 hours per week)

Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,986.14.

Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £27,000.

**Some of the things you’ll be doing day-to-day (depending on location)**

Welcoming customers into the branch
Handling cash and dealing with customers account’s queries accurately
Listening to and understanding our customer’s needs in order to provide the correct service
Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
Receiving and making calls to our customers, completing account transactions
Listening to and understanding our customer’s needs in order to provide the correct service
Be accountable for following the compliance regulations that keep our business and customers safe
Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge

**You will be someone that**

Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
Enjoys working in a dynamic team and can be flexible
Learns quickly through on-the-job training
Is confident and has an optimistic outlook
Has a passion for providing excellent customer service
Has a can-do attitude and a keen eye for detail

**The Cambridge will reward you with**

Sharing in Success bonus (discretionary)

Annual holiday - 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday

Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products

Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more

Beneficial staff mortgage rate

Group pension scheme - where you pay in 4%, following probation, we pay in 12%

Support for learning and personal development within your role

Opportunities to progress your career in general

**Come and join a thriving independent mutual, where your contribution will help our customers.**

**Job Types**: Full-time, Permanent

Pay: £22,620.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Overtime

Work authorisation:

- United Kingdom (required)

Work Location: In person