Centre Administrator/receptionist

2 weeks ago


Birmingham, United Kingdom MCR Property Group Full time

**Centre Administrator/Receptionist**

MCR Property Group is a successful, young, dynamic group with a portfolio of assets across the UK. We are looking to recruit a Centre Administrator/Receptionist based at our Business Centre in the heart of Birmingham, City Centre.

As a Centre Administrator/Receptionist, you will be the face of the building and will provide a friendly, welcome, personable and professional service as well as undertaking a wide range of administration duties.

Previous customer service or reception experience as well as good computer literacy are **essential** to be successful in this role.

If you have an eye for detail, are well-organised/methodical, work well under pressure and have a positive attitude - our working environment will be what you are looking for

**Overview**

The Centre Administrator acts as a prime support for the Business Centre Manager in ensuring the efficient running of the business centre. There is a great deal of contact with clients/potential clients including client service support, problem solving,general administration and reception duties.

**Duties to include, but not limited to**:

- Control/monitor and use Access Systems (full training given)
- Open and close building (full training given)
- Control Key Access
- Welcoming visitors and contractors to the building - controlling signing in
- Ensure contractors have correct RAMS and issue Permits to work when necessary (full training given)
- Respond and take ownership to all client/visitor requests - escalate to manager if necessary
- Keep all client data up to date (Contact, Fire Marshall List, Telephone Directory) and other occupational documents
- Keep internal directories up to date - MCR staff, clients, suppliers etc.
- Own and add to Maintenance Log
- Spot and report H&S concerns raising alarm when necessary
- Assist with Weekly Fire Alarm testing and take lead in manager’s absence
- Assist with planned and unplanned evacuations and take lead in manager’s absence
- Sort all incoming post including forwarding post, returning unwanted post
- Manage conference diary - booking meetings, viewings etc.
- Prepare conference charges
- Assist with procuring quotes
- Assist with preparing Purchase Orders
- Assist with debt collection
- Receive deliveries, record on delivery log, notify clients
- Prepare move-in documents for new clients
- Building security/H&S building walk around - daily
- Liaise/instruct with contract cleaners (within parameter of contract)
- Attend and contribute to team meetings
- Train any new/temporary staff when necessary
- Ensure clean, tidy and welcome reception area
- Virtual Office call handling

**Essential**
- Receptionist or administration experience: 1 year minimum
- A high standard of spoken and written English
- Well-spoken and professional manner
- Excellent, authoritative communicator, adaptable to audience
- High level of competency with Word/Excel/Outlook
- Positive, team player and strong interpersonal skills
- Checkable work history (ref security & safety)
- Ability to multi-task
- Authoritative, will take ownership
- Does not need micro managing

**Desirable**
- Held similar position
- First Aid training/willingness to gain qualification, Health & Safety Qualification, Industry Qualification
- Experience of debt collecting
- Willingness to be Emergency Key Holder

**Full-time hours: 37.5 hours per week**

**Job types: Full-time, Permanent - must be flexible to work full time to cover holidays/sicknesses**

**Salary: £9.50 per hour



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