Cdc - Diagnostic Clerk

The post holder is responsible for undertaking reception duties, the booking and scheduling of patient diagnostic appointments across all Trust sites including clinics within the community.

The post holder will also undertake and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust’s Patient Access Policies and ensure patients are offered an appropriate choice of appointments

To actively assist in the clerical throughput within the CDC, working in partnership with CDC Imaging Clerical Manager and CDC Imaging Appointments Team Leader to ensure the most effective deployment of resources to deliver activity, capacity and demand as required

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us thespecialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

- Undertake booking & scheduling of appointments to a range of Diagnostic appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital.
- Check patients into and out of Diagnostic clinics ensuring accurate data capture and entry of patients personal and clinical information in relation to imaging appointments.
- Escalate issues related to the booking and scheduling of Diagnostic appointments in agreed timescales to supervisory and management staff.
- Undertake bookings on the ambulance transport system to facilitate the patient’s attendance, request interpreters with short notice as required.
- Provide a friendly and approachable Diagnostic patient reception service where required across all Trust sites and service areas.
- Handle enquiries from patients and staff in relation to Diagnostic appointment booking and scheduling within the reception areas, face to face and over the telephone.
- Maintain an up to date filing system appropriate to the relevant department and undertake filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area.
- Use Trust Booking & Scheduling systems to undertake bookings into imaging including the entry, processing, and transmitting of patient data.
- Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures.
- Provide non-clinical advice in relation to administrative arrangements.
- Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor’s status and escalating concerns to the Overseas Visitors Manager and team.
- Ensure all mechanisms are in place to facilitate the patient’s attendance at the clinic including ordering patient ambulances and interpreters as required.
- Use Trust systems including waiting list information to ensure patients are booked and scheduled in the correct order.
- Follow Trust policy in relation to processes for assessment and management of potential overseas visitors including the accurate recording of information and escalation of concerns to the line manager
- Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties.
- Deliver a high-level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.