Dwp General Executive Officer

**Details**:
**Reference number**:

- 276075**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 50Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Birkenhead Hordan House, Birkenhead CSACAbout the job

**Job summary**:
**About the job**

The DWP Executive Officer role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of digital, telephone and face to face contacts on a daily basis. To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You will also have the ability to manage difficult situations.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

**Job description**:
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:

- Providing excellent customer service in a variety of environments including contact centre and face-to-face.
- Making fact-based assessments regarding benefit entitlement.
- Assessing claims and dealing with enquiries from a variety of customers.
- Supporting the Department’s aim to use digital means as the primary contact channel for all claimant services.
- Leading and managing a team to deliver excellent customer service, quality and performance.
- Managing Departmental resources and reputation; this could include making spending decisions, ensuring value for money, confirming eligibility to receive appropriate benefits, line management of colleagues or managing communication with external partners.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world.

**Person specification**:
**What we are looking for**:
Do you have a positive attitude, a desire for public service and want to make a difference to people’s lives?

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across DWP.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
**With great benefits including**:

- Generous annual leave, plus bank holidays
- Flexible working patterns available
- Competitive maternity, paternity, and parental leave
- A Civil Service pension with an average employer contribution of 27%
- Employee Assistance Programme with emphasis on wellbeing
- Career and Personal Development through Operational Delivery Profession
- Employee discount schemes

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Ability.Stage 1- Apply

More information on Success Profiles and Civil Service Behaviours can be accessed by clicking the links.

Stage 2 - Selection

You will be assessed against three Civil Service Behaviours (Level 2)
- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

The evidence you provide must relate to your own thoughts and experiences.

Feedback will only be provided following an interview.

More information about the job role and additional guidance on the selection process is available here.

Stage 3 - Offer

If you are successful at the interview stage, we will be in touch to offer you a role. This role could be based at any of the following locations: Birkenhead Birkenhead CSAC, Birkenhead Hordan House. Offers will be made in merit order and business continuity.

**Further Information**

**Location**

This role could be based at any of the following locations: Birkenhead Birkenhead CSAC, Birkenhead Hordan House.

Job offers will be made in merit order. If you are successful and your selected location(s) have been filled at the time of offer, DWP may offer you a role from other locations listed within this advert within a reasonable travelling distance of your home.

Please note, additional locations may be available at the posting stage.

**Training**

**Apprenticeships**

**Complaints**

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens i