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Service Advisor Manchester
2 weeks ago
MBA are looking for a Service Advisor to work out of our client's prestigious Automotive Retail Centre in Manchester. This is a great opportunity to work with one of the most prestigious brands in the automotive industry.
The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across multiple locations in the North West. As a Service Advisor, you are responsible for engaging with customers day to day, discussingtheir service and MOT requirements and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is completed on time.
In return, the Service Advisor can expect a salary of £26,910 with a realistic OTE £32,410. There's also 22 days paid annual leave which increases on length of service, Company Pension Scheme, Life Assurance, Employee Reward & Recognition Schemes, Social Events,Staff Discounts, Subsidised Car Schemes and Employee Wellbeing Initiatives.
About the role
- Taking appointments from our lead qualification team
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Discussing various options available to customers working within the lines of their needs and budget
- Go over repair options & costs with customers making sure they understand what is required and why
- Speak to customers over the phone and F2F
- Giving an honest, transparent sales experience
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work or service plans
- Delivering excellent service at all times making their experience enjoyable and memorable
About you
- Excellent levels of customer service
- Previous experience in the automotive industry
- Have great planning and organisational skills
- Work efficiently under pressure ability to achieve and reach targets
- Be self-motivated and driven to succeed
- Good communication skills
- Great work ethic
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