Receptionist

**Job Ref**:BES6737

**Branch**:Pitlochry Hydro Hotel

**Location**:Pitlochry Hydro Hotel, Pitlochry

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:24/09/2025

**Closing date**:26/10/2025

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system - we use Opera.

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

**Welcome to the Pitlochry Hydro Hotel**:
The Pitlochry Hydro Hotel has been built in the style of a traditional Scottish hunting lodge. It is a stunning example of original Highland architecture, complete with chic contemporary interiors.

As one of the most popular hotels in Perthshire, the Pitlochry Hydro Hotel offers everything guests need for the ultimate relaxing stay. With 71 bedrooms, two stylish lounges, a superb restaurant and a well-equipped leisure club, it’s the perfect base from which to explore the stunning local area. There’s plenty to see and do in the local area, and the hotel itself comes fully equipped with a fitness centre, shared lounge, terrace and gardens.

The hotel is 10 minutes’ walk from the scenic town centre, on the River Tummel in the picturesque Perthshire Highlands. You’ll find a wealth of historical treasures and breathtaking natural beauty in this area of Scotland. Highlights include Blair Castle, the panoramic views from Queen’s View and Edradour Distillery. Ben Vrackie towers above the town and the Cairngorms National Park, Loch Tummel and Loch Rannoch are nearby, making the Pitlochry Hotel the perfect base for walkers.

**Rooms and Facilities at the Pitlochry Hydro Hotel**:
Every one of the hotel’s 71 rooms boasts traditional décor with modern finishes. All rooms come complete with cosy heating, daily housekeeping, free WiFi, a TV and tea and coffee-making facilities. The hotel offers a range of rooms, from single rooms and family rooms to superior rooms that epitomise luxury.

The on-site Faskally Restaurant serves traditional and modern cuisine with European touches, and there’s also a hotel bar. Spend the day taking in the picturesque Perthshire Highlands, before returning to relax in the Hydro centre - an indoor pool*, sauna, Jacuzz