Spa Receptionist

**Job Ref**:CH2183 **Branch**:Fonab Castle Hotel **Location**:Fonab Castle Hotel, Pitlochry **Salary/Benefits**:Extensive benefits package + service charge up to £2000 per year **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Various including weekends **Hours per week**:40 **Posted date**:03/03/2025 **Closing date**:05/04/2025 **Are you our next friendly, efficient and motivated Spa Receptionist?** If you get a thrill from being the friendly face of the spa and take pride as the first line of contact, then you'll be a great fit in our customer-facing reception team. We're looking for someone who excels at creating a fantastic customer experience. Well-presented with outstanding communication skills, you have an excellent phone manner and a passion for great service. A can-do attitude and experience working within the hospitality industry would put you in a strong position. Your role will involve working as part of the team to deliver high quality service for all guests and visitors to the hotel, including dealing with enquiries and answering phones efficiently. You'll also be responsible for daily banking, opening and closing tasks and working with our booking system. Confident and quick to learn about the hotel, you'll be confident upselling its amenities. **What we offer** - £11.55 per hour (increasing 1st April in line with minimum wage increase) - 100% service charge, up to approx £2k per year - Attractive staff uniform - Flexible working pattern - Training and development opportunities including SVQ’s and professional qualifications - Team meals - Free Team transport (in applicable locations) - Discounted rates across our group of hotels for accommodation and food beverage for you and your friends family - Pension - Great selection of benefits Nestled in the heart of Highland Perthshire, Fonab Castle Hotel Spa is a truly unique five star hotel. Lovingly restored, it draws inspiration from its historic past and breath-taking surroundings whilst adding the odd contemporary twist. Enjoy a drink on the terrace before a 3 AA Rosette awarded meal or simply sit back and enjoy the tranquility of the stunning landscape. It really is ‘beyond the ordinary’. **Three reasons to choose a career with Crerar Hotels** - **Destination locations** Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily. - **Talent development** We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more) of our locations, building themselves a varied career in the Scottish hospitality industry. - **Shaped by our values** We share the spirit of Scotland through our values. We take **pride** in providing a truly **authentic** experience we're **warm** in personality, **curious** to get to know our guests and **confident** in sharing our knowledge. We take what we do seriously, but our **humour** means we also see the lighter side. Above all, we're comfortable saying, "we are who we are"