Call Handler

2 weeks ago

Cwmbran, United Kingdom Welsh Ambulance Service NHS Trust Full time

NHS 111 Wales, Call handlers

Permanent - full time - 37.5 hours per week / part time - shift work.

**Location**: NHS 111 Wales, Vantage Point House, Cwmbran, Gwent NP44 7HF.
Salary £20,330 - £21,777 per annum pro rata plus shift enhancements for unsociable hours.

You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust).

The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system.

Equally important is an ability to treat our patients with dignity, empathy and respect.

Shifts will predominantly be during the weekend, evening and bank holiday periods and will include day and night shifts. A flexible approach to work shifts is essential.

All shortlisted applicants will be required to undertake an initial telephone-based interview and if successful at that stage will then be invited to attend for a formal remote interview via Microsoft Teams.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

  • Call Handler

    1 week ago

    Cwmbran, United Kingdom Welsh Ambulance Service NHS Trust Full time

    NHS 111 Wales, Call Handlers, Cwmbran Permanent - full time - 37.5 hours per week / part time - shift work. **Location**: NHS 111 Wales, Vantage Point House, Cwmbran, Gwent NP44 7HF. Salary £23,159 - £24,701 per annum pro rata plus shift enhancements for unsociable hours. Shifts will predominantly be during the weekends, evenings and bank holiday...

  • Frailty Call Handler

    2 weeks ago

    Cwmbran, United Kingdom Aneurin Bevan University Health Board Full time

    The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. The post holder will be responsible for processing telephone and electronic referrals from medical professionals, including GP's, Welsh Ambulance Services NHS Trust (WAST) and other healthcare professionals for patients needing to access Frailty...

  • Ems 999 Call Handler

    2 days ago

    Cwmbran, United Kingdom Welsh Ambulance Service NHS Trust Full time

    The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. As part of the role you will liaise with members of the public as well as Health Care...

  • Call Handler

    2 weeks ago

    Cwmbran, Torfaen County Borough, United Kingdom 7bbfc203-1fd3-4eff-a3c5-9593b76e05a9 Full time £18,000 - £25,000 per year

    We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.Please let us know if you have any particular requirements to enable you to...

  • Call Handler

    1 week ago

    Cwmbran, Torfaen County Borough, United Kingdom 7bbfc203-1fd3-4eff-a3c5-9593b76e05a9 Full time £40,000 - £70,000 per year

    We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.Please let us know if you have any particular requirements to enable you to...

  • Call Handler

    2 weeks ago

    Cwmbran, United Kingdom Aneurin Bevan University Health Board Full time

    Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed. The post holder will be responsible for processing telephone calls from medical professionals, including GP's, Welsh Ambulance...

  • Ems 999 Call Handler

    6 days ago

    Cwmbran, United Kingdom Welsh Ambulance NHS Trust Full time

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

  • Nhs 111 Wales Triage and Assessment Paramedic

    2 weeks ago

    Cwmbran, United Kingdom Welsh Ambulance Service NHS Trust Full time

    NHS 111 Wales - Vantage Point House, Cwmbran 111 Triage and Assessment Paramedic The post holder will undertake telephone triage assessments of patients in an efficient way. They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines. Will work in an...