Senior Travel Consultant

2 days ago

Manchester, United Kingdom American Express Global Business Travel Full time

Job Mission

The Senior Travel Consultant at Egencia acts as an expert in Business Travel with extensive knowledge which

will impress our clients and can be shared with colleagues. Represent Egencia as an ambassador of service excellence.

Interpersonal Skills
- Customer Focus: Passion for Excellence in Customer Service with attention to detail. Go the “extra mile” to deliver results.
- Excellent Communication: Written & spoken communications, listening and influencing + friendly, confident manner with all levels.
- Relationship building: Build effective relationships through positive communication that motivates and influences others. Be actively involved in achieving team objectives.
- Managing complexity: Can work effectively in a complex, diverse, changing environment. Ability to multi-task and act with a sense of urgency.
- Problem solving: Proactively identify potential problems and determine the best solution, with a process improvement mindset.
- Role model: Lead by example for others. Advocate of key performance indicators and driving for results. Help colleagues with their mindset and challenges towards Change.
- Leadership: Support Team Leader and effective leadership in the absence of the Team Leader.

Professional Skills & Tasks
- In depth knowledge of:

- Domestic and international business travel for air, hotel, car and rail booking
- High touch customer service
- High proficiency in GDS Sabre/Amadeus
- Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics).
- Identify opportunities to achieve ‘best value’ from the clients spend, through:

- sourcing the most appropriate travel solution
- Proactively selling additional service for our travelers (e.g., Hotel and Car/Car Service)
- Take an active part in all customer development strategies, ability to assist and coach customers on the online booking control.
- Point of support to more junior members of the team where necessary. Subject matter expert. Share best practice with colleagues. Effectively integrate new starters into the team.
- Stand in Team Leader if Team Leader is away.
- Participation in GCO projets (e.g. Focus Groups, change groups, UAT).
- Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.

Location

United Kingdom - Manchester

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement

  • Business Travel Consultant Dutch

    2 weeks ago

    Manchester, United Kingdom Diversity Travel Full time

    Talent Acquisition Specialist – Dutch Business Travel Consultant With offices in the UK, USA and South Africa, we are a growing travel management company specializing in the charity, academic and not‑for‑profit sectors. We are proud and passionate about what we do. Our Operations Team delivers a high‑level service to academic and charity clients...

  • Business Travel Consultant

    2 days ago

    Manchester, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Salary Competitive - Mon - Friday 37.5hrs - Location - Multiple locations and Remote working available (please see criteria for Remote workers) - Refer a friend for £1000 bonus which is unlimited! - Generous holiday entitlement - Day off for your birthday - Staff Awards - Hotel and airline discounts - Employee Assistance...

  • Travel Consultant

    4 hours ago

    Manchester, United Kingdom Travel Trade Recruitment Limited Full time

    Job DescriptionRole: Travel Consultant - AustraliaLocation: Luxury Tour Operator | Hybrid (Manchester)Salary: Up to £30,000 DOE + Excellent Benefits, Incentives & CommissionHours: Monday-Friday (office hours) + Saturdays on a fair rotaAre you a passionate, knowledgeable Australasia travel expert with strong sales skills and GDS experience? Do you thrive in...

  • Business Travel Consultants

    2 weeks ago

    Manchester, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** Overview - Permanent Position - Travel Consultant - Location: Manchester/ Southampton / Bristol/ Edinburgh / Glasgow - Hours: 37.5 Monday - Friday - Experience within Retail Travel or Business Travel is essential **Who we are** Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’...

  • Senior Travel Consultant

    1 week ago

    Manchester, United Kingdom Search Consultancy Full time

    **Senior Business Travel Consultant - Manchester City Centre - Monday to Friday - £25,000 to £28,000 - Office/Hybrid and Remote working available! Sabre and Galileo knowledge is required!** **Location** - Manchester City Centre **Hours** - Monday to Friday 8:30am to 6pm **Salary**: - £25,000 - £28,000 **COMPANY** Our client is a global corporate...

  • Senior Executive Travel Consultant

    1 week ago

    Manchester, United Kingdom American Express Global Business Travel Full time

    Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry? Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again. Who Are We? Egencia makes business travel...

  • Business Travel Consultant Manchester

    2 weeks ago

    Manchester, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs between 8am - 8pm - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement, 23 days + 1 extra to be taken in December + Bank Holidays - Staff Awards - Hotel and airline discounts - Discounts on...

  • Business Travel Consultants Manchester

    2 weeks ago

    Manchester, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** Overview - Permanent Position - Travel Consultant - Location: Manchester - Hours: 37.5 Monday - Friday - Experience within Retail Travel or Business Travel is essential **Who we are** Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’ experience, we are backed by the brightest...

  • Remote Travel Consultant

    2 weeks ago

    Manchester, United Kingdom Travel With Lani Full time

    We are seeking motivated and detail-oriented individuals in the UK to join our team as Remote Travel Consultants . This fully remote position involves supporting clients with planning and booking travel experiences, while working closely with a professional team and reporting to a team lead.Key ResponsibilitiesPlan, research, and coordinate tailored travel...

  • Experienced Travel Sales Consultant

    2 weeks ago

    Manchester, United Kingdom PR World Travel Full time

    An Excellent opportunity for an experienced Travel Consultant to join our small team based in Radcliffe, Manchester. YOU MUST HAVE AT LEAST 1 YEAR UK ABTA TRAVEL AGENCY EXPERIENCE FOR THIS ROLE. We will consider full-time or part-time applicants. Our sales team have a wealth of knowledge and a huge passion for travel, they enjoy talking about holidays as...