Customer Service Co-ordinator

7 days ago


Penrith, United Kingdom Genesis Homes Full time

Working Hours: Monday - Friday 8:30am-5pm

Salary upwards of £22,000 per annum dependent on experience

We are looking for a customer service co-ordinator to join our team. Our Customer Care department is a busy and fast-paced environment. Building and maintaining relationships with customers and contractors is the key to succeeding within this role.

**Requirements**:

- Excellent communication skills - both written and verbal
- Must be able to work independently and as part of a team
- Must be extremely organised and able to work to deadlines
- Willing to ‘jump in and help’ as required
- Thrive in a busy, ever-changing working environment
- Experience of working in customer services
- Must have good IT skills

You will be responsible for:

- Answering calls
- Arranging appointments with customers for technicians to attend as required
- Carrying out weekly reports for contractors in relation to outstanding works
- Issuing weekly updates to both customers and contractors
- Adding information and updating tickets as required on our CRM system
- Basic administrative duties
- 25 days Holiday plus bank holidays

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday



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