Property Coordinator Customer Service

19 hours ago

Macclesfield, United Kingdom Premier Estates Full time

Job description

Do you have property administration and customer service experience, are willing to go the extra mile and looking for a busy but fulfilling career move? If so, this could be the role for you.

We are looking for a team player who is not afraid to hit the ground running and can offer effective, efficient support to the Operations team.

**Responsibilities will include, but are not limited to;**
- Assist in setting up records and procedures for multi-sized developments including establishing service contracts, mail-shots to residents, liaising with the Accounts department regarding service charges, management fees and any other queries that may come through
- Administer and monitor insurance claims. Liaise with residents/contractors/insurance companies where appropriate, ensuring communication and follow up is always open and clear
- Liaise with residents and contractors regarding routine repair and maintenance requests. Monitoring the raised repairs from start to completion.
- Arrange and give notice of meetings, preparing and distributing minutes.
- General day to day administration and diary management.

Please Note: You will be provided with the relevant guidance and support to be successful in the role

**What we ask**;
Ability to plan, organise and prioritize work.

Ability to work independently from home once trained.

Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside / outside of the organization.

Excellent team player

Proficient IT Skills

Strong Multi-Tasking Ability

Proven track record in Customer Service and Resilience

Ability to grasp new concepts quickly

Experience in the property industry (preferred but not essential)

**Benefits**

Hybrid Working (min 1 day a week in the office)

Free fruit in the office

Day off on your Birthday

Free staff events

Westfield Health cash back plan, with surgery options

Pay day butties (in the office)

Option to buy extra holiday

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£21,500.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Macclesfield, SK10 1AA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

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