Bristol Operations Centre Operator

4 days ago

Bristol, United Kingdom Bristol City Council Full time

**Permanent, Day Shift: 2/2/3 shift pattern. 07:30am-19:30pm. 1 hour unpaid break.**

**Week 1: Monday, Tuesday, Friday, Saturday Sunday,**

**Week 2: Wednesday Thursday, shift pattern, from 07:30am - 19:30pm.**

**Working Weekends & Bank Holidays.**

This is an exciting opportunity for individuals who want to deliver the highest level of solution-orientated customer care, in our Operations Centre.

This is a state of the art, multi-purpose Centre, which has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms.

The Centre is a 24/7/365 days a year operational space, offering a variety of services, and is a platform for Smarter City Services.

This role will include operating security alarm platforms and CCTV surveillance camera systems; along with the use of out of office hours telephony, intercom and radio, car park systems, and concierge services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond.

You will also ensure accuracy and have excellent communication and customer service skills, including liaising with the public, internal and external customers, and be able to use your own initiative in solving problems. Good IT skills and confidence in the use of Microsoft Office are needed.

There are also many overtime opportunities and where your shift falls on a bank holiday you will receive an additional hourly wage of around £12 on top of your normal rate. A wage increase for all council staff is currently under negotiation.

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**
- At Bristol City Council, we value having a workforce as diverse as the City we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit._

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