Bank Bookings Administrator

**Bank Bookings Administrator** **The role**: We are looking for an experienced Bookings Administrator to join our Bookings Team at Springfield Hospital on a Bank contract. As a Bookings Administrator you will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale. **Duties will include but are not limited to**: - Provide detailed information to patient enquiries delivering excellent customer service - Develop and maintain good working relationships with all internal departments - Maintain clinics and associated admin - Ensure worklists on ER-S are addressed and referrals managed in a timely manner - Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry **What you will bring with you**: - A strong desire to provide high levels of customer service - An ability to work under pressure with set deadlines to process booking appointments - Enthusiastic and empathetic character promoting positive attitude at work - Demonstrate strong time management and organisation administration skills **What is a Bank Contract**: A Bank contract at Ramsay Health Care UK is a flexible employment agreement where you are not committed to a set number of hours per week. Instead, you work on an ad-hoc basis, filling in shifts that we have available in our hospitals. A Bank contract is ideal for individuals seeking flexibility, as it allows you to choose shifts that fit your availability, leaving you with a greater work-life balance. Bank contracts are also a fantastic way to secure additional income alongside other contracted work. Our Bank staff play a crucial role in maintaining service levels during peak times or staff shortages, ensuring that patient care remains uninterrupted. **What we give back to you**: - Competitive hourly rates plus enhancements - Free DBS - Contributory pension scheme - Excellent training and development opportunities - Free uniform - Access to Blue Light Card **About us**: Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. **We care.** It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.