Personal Accident Claims Advisor

**Personal Accident Claims Advisor**

**£24,380 to £28,830 **(DOE)

**Portsmouth / Hybrid** (Hybrid work available after 6-month probation period has been passed)

**Full training provided**

**Join our dynamic team and become the backbone of our company's exceptional customer service**

**Salary and Benefits**:

- £24,380 - £28,830
- 28 days including Bank Holiday’s and incremental holiday plan
- Sponsorship for apprenticeships and professional qualifications
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for four languages)
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance
- Free on-site parking

**JOIN OUR TEAM OF SPECIALISTS**
- Are you looking for a new role where you can really make a difference to customers?
- Do you have natural empathy?
- Do you pride yourself on delivering first class customer service?

We are looking for an individual who would be interested in developing new skills, has a passion to learn more about personal accident claims and assist the team with the handling of Personal Accident Claims.

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk and claims management services. We support over 5 million customers every year and 170,000 travel claims. We are expanding our Customer Service team, and we are now looking for number of Customer Service Advisors who have natural empathy and a flair for making a difference to our travel customers.

**The responsibilities of the Personal Accident Claims Advisor are**:

- Working within a small team of specialist claims handlers working across a range of insurance markets simultaneously.
- Ensuring the data inputted is factual and correct to ensure MI reports are 100% accurate for reporting to the clients on a monthly basis.
- Reading detailed medical reports and identifying key information including medical conditions/procedures, then having the ability to utilise this information against set parameters and policy wordings to ensure the correct cover is applied.
- Building and developing relationships with key contacts from our clients, including supply chain, claims managers and policy underwriters.

**What we are looking for**:

- A minimum of one-year Personal Accident claims handling experience
- Excellent communications skills
- Strong attention to detail and analytical abilities
- Natural empathy

**If you're ready to embark on an exciting career as a Personal Accident Claims Advisor, visit our website or call us today**

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
- Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._
- **INTEGRITY**:_ _We do the right thing_
- **COLLABORATION**:_ _We are one_
- **AGILITY**:_ _We learn, evolve, and adapt_
- **CARE**:_ _We are compassionate and human_
- **ACCOUNTABILITY**:_ _We take ownership_

**Salary**: £24,380.00-£28,830.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Shuttle service provided
- Store discount
- Transport links
- Work from home

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: Hybrid remote in Portsmouth