Passenger Service Agent

2 days ago

Liverpool, United Kingdom ABM Full time

**Description**:
**JOB TITLE: Passenger Service Agent**

**REPORTING TO: Supervisor/Operations Manager**

**LOCATION: Liverpool Airport**

**HOURS: 25 hours per week**

**PAY RATE: £11.44 per hour**

**ROLE OVERVIEW AND PURPOSE**

To assist passengers requiring special assistance throughout their airport journey.

**KEY RESPONSIBILITIES**
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers
- Wear uniform correctly
- Follow correct sign in/out process
- Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base

**REQUIRED SKILLS AND EXPERIENCE**
- Previous experience of primarily working within Customer Services ideally in a customer facing role
- Must have the right to work in the UK
- Must pass a DBS check
- Must be able to provide 5 years reference information
- Must be over 18 years of age

**Desirable Skills for the Customer Service Agent role**:

- Excellent communication & interpersonal skills
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
- Courteous
- Patient and understanding
- Security Aware

  • Passenger Service Agent

    1 week ago

    Liverpool Airport, United Kingdom ABM UK Full time

    **JOB TITLE: Passenger Service Agent** **REPORTING TO: Supervisor/Operations Manager** **LOCATION: Liverpool Airport** **HOURS: 25 hours per week** **PAY RATE: £10.00 PER HOUR** **ROLE OVERVIEW AND PURPOSE** To assist passengers requiring special assistance throughout their airport journey. **KEY RESPONSIBILITIES** - Collect passengers from their...

  • Customer Care Agent

    2 days ago

    Liverpool, United Kingdom ABM Full time

    **Description**: **Job Title: Customer Care Agent** **Location: Liverpool Airport** **Pay rate: £10.42 per hour** **Purpose**: To assist passengers requiring special assistance throughout their airport journey. **Key Responsibilities**: - Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards...

  • Passenger Assistant

    6 days ago

    Liverpool, United Kingdom Radcliffe Taxis Full time

    We’re hiring compassionate passenger assistants to provide exceptional transport services. **Responsibilities**: - Assist passengers with special needs during their journey - Ensure the safety and comfort of all passengers - Communicate effectively with passengers, their guardians, and schools - Provide support in case of...

  • Check-in Agent

    6 days ago

    Liverpool, United Kingdom Optime Group Full time

    Aviation Recruitment experts Optime are searching for Check In agents to join a well-respected and successful client in Liverpool John Lennon Airport. **What's on offer**: - Rate of pay: £11.80 per hour - 2 weeks paid training provided - Ongoing shifts and development opportunities. - 5 year full pass will be obtained - Weekly pay - Temp to Perm...

  • Passenger Escort

    1 week ago

    Liverpool, United Kingdom The Birtenshaw Group Full time

    Birtenshaw are currently looking to recruit a Passenger Escort to: - assist education staff and drivers in the vehicles to ensure a safe transition for passengers with special educational needs and disability. - work effectively and consistently with education staff and drivers to ensure effective working relationships with colleagues - ensure the needs of...

  • Passenger Escort

    1 week ago

    Liverpool, United Kingdom Birtenshaw Full time

    Birtenshaw (Merseyside) are currently looking to recruit a number of Passenger Escorts to: - assist education staff and drivers in the vehicles to ensure a safe transition for passengers with special educational needs and disability. - work effectively and consistently with education staff and drivers to ensure effective working relationships with...

  • Check-in Agent

    2 weeks ago

    Liverpool, United Kingdom Optime Group Full time

    Aviation Recruitment experts Optime Group are proudly working in partnership with a well-known Liverpool John Lennon Airport ground handling business to recruit a team of Check In Agent's (Flexible Working). You must be fully referenced for your airside pass in order to start the role. **What's on offer**: - Rate of pay: £11.80 per hour - 2 weeks full time...

  • Passenger Assistance Staff

    4 days ago

    Liverpool, United Kingdom Carlisle Support Services Full time

    Rail Support Staff will be responsible to the Station Manager and or Supervisors for the health, safety and welfare of themselves, colleagues, contractors, customers or general public through any deficiencies of the required standard of their position. To assist passengers with prams/luggage etc on and off trains/rail replacement...

  • Check-In Agent

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Optime Group Full time £24,000 - £32,000 per year

    Become a valued member of our vibrant airport customer service team that is dedicated to delivering exceptional customer service to travellers at Liverpool John Lennon Airport As a Check-In Agent, you will be the friendly face that greets passengers, helping to make their check-in experience seamless and enjoyable, all while adhering to our airline and...

  • Passenger Escort

    4 days ago

    Liverpool, Liverpool, United Kingdom The Birtenshaw Group Full time £10,000 - £20,000 per year

    Birtenshaw are currently looking to recruit a Passenger Escort to:assist education staff and drivers in the vehicles to ensure a safe transition for passengers with special educational needs and disability.work effectively and consistently with education staff and drivers to ensure effective working relationships with colleaguesensure the needs of the...