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Check-In Agent

2 weeks ago

Liverpool, Liverpool, United Kingdom Optime Group Full time £24,000 - £32,000 per year

Become a valued member of our vibrant airport customer service team that is dedicated to delivering exceptional customer service to travellers at Liverpool John Lennon Airport As a Check-In Agent, you will be the friendly face that greets passengers, helping to make their check-in experience seamless and enjoyable, all while adhering to our airline and airport service guidelines.

Key Responsibilities:

  • Guide passengers through the self-service check-in and baggage processing seamlessly.
  • Check and validate travel documents such as passports and boarding passes, ensuring they meet airline requirements.
  • Process payments for baggage and additional services with accuracy.
  • Oversee passenger queues to ensure a smooth and efficient check-in experience.
  • Offer clear communication and assistance during any disruptions, delays, or emergencies.
  • Provide outstanding customer service while presenting a professional demeaner and punctuality.
  • Collaborate effectively with airport and airline teams to promote safety and operational efficiency.

The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota.

An example of the shift hours for 25 hours per week (5 on 3 off pattern):

  • Day 1: 03:00am to 07:00am
  • Day 2: 04:00am to 08:00am
  • Day 3: 04:00am to 08:00am
  • Day 4: 15:00pm to 20:00pm
  • Day 5: 15:00pm to 20:00pm
  • OFF
  • OFF
  • OFF

Start Date's:

  • 12th January 2026

  • 2nd March 2026

Requirements
  • Valid Passport or UK photo ID (Driving Licence, Birth Certificate, or National ID).
  • Right to work and live in the UK (proof required).
  • Able to stand for extended periods (4–8 hours).
  • Provide 5 years of checkable employment/education history.
  • Basic criminal record check required (post-interview).

All candidates must be proactive and willing to undergo the referencing process for this high security role.

Benefits

What's on offer:

  • Rate of pay: £12.62 per hour
  • 25 hours per week.
  • Shift pattern: 5 on 3 off.
  • Ongoing shifts and development opportunities.
  • 2 weeks paid training provided from the start date below.
  • Weekly pay
  • Temp to Perm (performance-based)
  • There will be opportunities to up skill and complete airside boarding training.

If you're excited about this amazing role, we'd love to see your CV Go ahead and submit it to apply

Optime Group is acting as an Employment Business in relation to this vacancy.