Contact Officer

Location
- Wakefield, Bradford

Salary
- Salary £23100 - £25,353, up to £33,833 (with shift enhancements) 20% shift allowance and 13.45% weekend enhancement, as applicable

Job Advert
- THIS VACANCY HAS BEEN ADVERTISED EXTERNALLY
- Contact Officer (Initial Contact)
- Contact Management Centre
- Operational Support
- Dudley Hill, Bradford and Laburnum Road, Wakefield
- Behind every crime is a victim. Some are scared, some are hurt, some need advice, but they start by calling for help. We need to respond to that call for help with compassion, with clarity and with decisiveness. We need people who can ask the right questions, cross reference what is being said with other sources of information and assess the risks involved before deciding on the best way to respond. We need people who can calmly help people at a point of crisis, and work as part of a team that helps officers keep the public safe and keep them safe too.
- To succeed in this role, you will need to feel confident working in a challenging and dynamic working environment, with good communication and IT skills. This is not just another call centre. You will take calls from people experiencing their worst but expecting your best.
- West Yorkshire Police offers a progressive learning experience over 16 weeks where you will be equipped with the right knowledge and skills, before seeing them transform into the ability to help the public. You can expect to earn over £28, 500 in your first year of employment (based on full time shift working) with the highest pay point being £33833.57 in total (pro-rata if part-time). and opportunities to earn more in different linked roles. All our roles also have the benefits of:

- 25 days annual leave (rising to 30 after 5 years), not including bank holidays
- Highly regarded pension scheme
- Comprehensive occupation health provision
- Free employee assistance programme for a range of advice (health, finance, legal support etc.)
- Sports and social club with discounted events and activities
- Access to a national high street “blue light” discount scheme
- Are you early in your career and looking to build your professional development in our contact centre towards a career supporting policing? Our Earn and Learn scheme offers you the opportunity to complete a nationally recognised workplace qualification at work while you are paid full time. This qualification provides the minimum academic requirement to join as a police officer in the future. Click here for more information.
- More info Contact Officers (Initial Contact) Earn and Learn Programme | West Yorkshire Police
- Earn and learn is our way of helping you to obtain academic qualifications while earning a full-time salary. During your working week you will be given time to complete the Emergency Service Contact Handling (Level 3 qualification) (equivalent to an A level) which is a nationally recognised qualification and the minimum academic qualification needed to join the police under the Police Constable Degree Apprenticeship programme. This police staff role is an excellent way in which to learn about policing and develop a career in the Contact Centre of build upon the experience gained to develop a career in other police staff roles or as a police officer. Due to the level of training involved in this role we require colleagues to complete a two-year tenure period before moving on to other roles or positions in West Yorkshire Police.- The post is suitable for job share.

Any shift enhancements/weekend allowances are based on the published Force pattern any deviations from this could mean the enhancements/allowances may differ or not apply, for full details refer to staff Terms & Conditions.

Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last three years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.

Shift Allowance
- 20%