Contact Officer

Location
- Bradford, Wakefield

Salary
- £24,921 to £27,351 (with shift enhancements) 20% shift allowance and 13.45% weekend enhancement, as applicable
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Job Advert
- Contact Officer (Initial Contact)

Contact Management Centre

Operational Support

Laburnum Road, Wakefield and Dudley Hill, Bradford

**Salary**: £24,921 rising incrementally to £27,351 per annum over four years. In addition, 20% shift allowance and 13.45% weekend enhancements (as applicable).

As an Initial Contact Officer for West Yorkshire Police, you will be the first point of contact for members of the public calling 999 or 101, or using our webchat service.

One call could be dealing with a victim of a serious assault, the next dealing with a parking issue. Behind every crime is a victim. Some are scared, some are hurt, some need advice but they all start by calling for help.

We are looking for people who can ask the right questions, who can cross reference incidents with other sources of information and who can calmly help people in crisis. We need you to feel confident working in a challenging and fast paced environment, with good communication and IT skills.

We will equip you with the right knowledge and skills to deal with incidents during our extensive 16-week training programme. You will spend 8 weeks in a classroom environment which will be on a Monday to Friday basis and then 8 weeks in a development hub working your dedicated shift pattern. Whether you decided to work full time or job share during the initial 8 weeks classroom training you will be expected to work full time.

To be eligible for our next two courses you would need to be available between the following dates with no holidays scheduled.
2nd December 2024 - 23rd March 2025
or
10th February 2025 - 31st May 2025
You will not work BH’s during your first 8 weeks of training.

**Benefits**:

- 25 days annual leave (not including bank holidays) rising to 30 days after 5 years’ service
- Gain a nationally recognised qualification through our Earn and Learn programme
- Generous local government pension scheme
- Ongoing mentoring and coaching schemes
- Events for staff for continuous personal development
- Employee assistance service
- Cycle to work scheme
- Sports and social clubs with discounted tickets for events
- Access to the national high street ‘blue light’ discount scheme

Our Earn and Learn programme offers you the opportunity to complete a nationally recognised qualification in the workplace alongside earning a wage. During the working week you will be given time to complete the Emergency Service Contact Handling Level 3 Qualification (equivalent to A levels) and will have support and guidance from our dedicated People Development Team, mentors and supervisors. You must have pass grades in both Maths and English at Level 2/GCSE’s 9-4/A*-C in order to progress to your end of point assessment. If you don’t already have these qualifications, then West Yorkshire Police will support you to achieve a Level 2 functional skills (equivalent to GCSE) qualification in Maths and/or English during your training.

Monday 9th September 17:00 - 19:00,
Tuesday 10th September 17:00 - 19:00
Wednesday 11th September 12:00 - 14:00

The post is suitable for job share.

Any shift enhancements/weekend allowances are based on the published Force pattern any deviations from this could mean the enhancements/allowances may differ or not apply, for full details refer to staff Terms & Conditions.

Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last three years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.

Shift Allowance
- 20%