HR Administrator

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7.

Reporting into the HR Shared Service Administration Team Leader, the HR Administrator will provide support for employee lifecycle transactions and HR projects, and effective resolution of HR Helpdesk requests for employees, managers and other internal customers ensuring compliance with SLAs.

This is a hybrid working role with a requirement to be in our Warwick HQ one day per week, as well as on an additional ad-hoc basis.

**What you’ll do**:

- Provide professional, expert advice and coaching on people issues across the full employee lifecycle to those contacting the HR Helpdesk, resolving the majority of queries on first contact and ensuring service level agreements are achieved or exceeded.
- Accurately administer employee lifecycle transaction process as required ensuring full accuracy, compliance and maintaining auditability where required - e.g. joiners, moves, leavers, pay and contractual changes, leave, time & attendance, reporting etc
- Preparation of offer letters and contracts
- Preparing letters for changes to terms and conditions
- Providing an excellent service for the resolution of requests through the HR Helpdesk across the full employee lifecycle, resolving 80% of requests at first contact
- Ensuring unique or complex queries that require specialist advice are escalated to appropriate Centre of Excellence, i.e. ER, Reward, L&D, with the customer kept updated throughout the case handover and eventual resolution
- Maintaining and organising the document of record for personnel records, ensuring complete accuracy and confidentiality.

**Who you are**:
You will bring proven experience working within an HR function, ideally in an administrative capacity, with a strong understanding of HR processes and systems. Your proactive mindset, strong organisational skills, and ability to prioritise tasks will ensure effective support across a broad range of HR administrative activities.

**Key requirements**:

- Strong administrative skills
- Able to exercise effective judgement, sensitivity, creativity to changing needs and situations
- Ability to establish and maintain good working relationships within the team and wider business
- Understanding of GDPR and the need for confidentiality
- Experience of HR/customer contact centre activities or understanding of HR Shared Services model advantageous
- CIPD Level 3 would be advantageous

**What we offer**:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

**The additional benefits with this role**:

- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

**Learn more about Telent**:
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We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

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