Operations Manager

15 hours ago

Bromsgrove, United Kingdom UBT Full time

We currently have an exciting opportunity for an **Operations Manager** to join a well-established, family-run SME based in Bromsgrove. Your role as an Operations Manager will be to manage and oversee all Warehouse & Logistics Operations ofthe business including continuous improvement, to ensure an efficient operation that can support the sales growth and strategic aims of the company.

**Key duties and responsibilities....**
- Take ownership of goods-in, goods-out and customer experience
- Provide Leadership, Management and Accountability for warehouse and drivers team including regular performance management reviews and resolving any HR queries/issues as relevant
- Work with management to track operational costs budget vs. actual on a monthly basis
- Work closely with Customer Service, Sales and thr Warehouse/Delivery Driver Teams to ensure the customers’ expectations are exceeded
- Take calls for emergency deliveries from Customer Service and Sales and ensure customer expectations are met
- Improve DIFOT (Delivered In Full On Time) percentage by optimising stock levels, goods-in procedures and improving accuracy etc.
- Oversee Health & Safety / First Aid / Fire Safety including fire drills, regular maintenance etc.
- Oversee Premises and Facilities Maintenance for the company including offices, warehouse, yard and all grounds
- Oversee vehicle maintenance and transport compliance for all company vehicles and ensure they are kept clean and maintained in good working order at all times
- Optimise freight-out costs balancing use of vans, lorries and external couriers
- Oversee operational projects - e.g. managing new racking projects, oversee storage/labelling/despatch of new products etc.
- Focus on ways of improving and streamlining processes and achieving cost savings using Lean methods
- Work with finance to ensure good value is achieved when purchasing vehicles and other new assets
- Carry out hands on duties in the warehouse when required
- Coordinate labour for warehouse and drivers to ensure they are sufficiently resourced
- Arrange recruitment for temporary and permanent warehouse staff and drivers as required

**Requirements**:

- Previously held Operations Manager/Supervisor or Warehouse Management job role
- Experience in a buy / sell environment
- Some Lean Management experience preferred.
- IT savvy
- Customer focussed
- Positive attitude, Self-Motivated, Team Player, with a hard work ethic
- Highly Organised
- Excellent communication skills

Hours: Mon-Fri 45 hour week (with a degree of flexibility)

**Benefits**
- Salary £50k - £55k (negotiable depending on experience)
- + Bonus
- Free Parking
- Regular staff treats when company are performing well
- Free Lunch every Friday

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