Travel Consultant

1 day ago

Derby, United Kingdom The Search Consultant Full time

Travel Consultant

Role Purpose:
Travel Consultants talk passionately about our products and offer a wealth of knowledge and experience to guide our customers into choosing a holidays that’s perfect for them.

Key Responsibilities:

- Identifying customer needs and matching them to a suitable product
- Build rapport with our customers by providing professional, informative, and friendly responses to enquiries; remaining professional, courteous and conscientious throughout
- Receive inbound calls from our customers and continue to own the relationship with those customers
- Make outbound calls to customers to follow up on potential bookings
- Updating our internal systems with accurate and crucial information
- Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer
- Upholding values within every aspect of the role. Delivering exceptional experiences both internally and externally

Skills, Experience & Competencies
- Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life
- Impeccable verbal and written communication skills and strong attention to detail
- A demonstrated passion for travel and ideally sales experience within the travel industry
- Thirst for knowledge and expanding your experience.
- A track record of building exceptional customer relationships within a customer service environment
- Resilient to challenges and setbacks - this is a sales role; you’ll need to stay motivated when things feel like they’re not going your way
- Comfortable working with systems and good level of literacy with Microsoft Office tools
- Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly
- Ideally, you’d have experience working within a contact centre environment
- Proven ability to identify customer needs through questioning and information gathering
- Effective at multi-tasking and comfortable working within a fast-paced environment
- The motivation to go above-and-beyond for our customers
- Ability to work as part of a team

  • Travel Consultant

    1 week ago

    Derby, United Kingdom Oceans Travel Full time

    **Oceans Travel LTD**: We have been working for many years delivering the best and most affordable holidays to the people of not only Derbyshire but all over the UK. As we grow as a company, we require more people to join our sales team. **Title of position: Travel Consultant** As a travel consultant, you will operate face to face with customers and will...

  • Business Travel Consultant

    2 days ago

    Derby, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Salary Competitive - Mon - Friday 37.5hrs - Location - Stockport or Derby - Refer a friend for £1000 bonus which is unlimited! - Generous holiday entitlement - Day off for your birthday - Staff Awards - Hotel and airline discounts - Employee Assistance Programme - ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced...

  • Hotel and Rail Consultant

    2 weeks ago

    Derby, United Kingdom Clarity Travel Full time

    **Hotel and Rail Consultant for Agiito a Clarity Business Travel company** **Overview and what we offer** - Monday -Friday 37.5hrs per week - Refer a friend for £1000 bonus which is unlimited! - Birthday Bonus - paid day off for your birthday - Generous holiday entitlement - Staff Awards - Hotel and Airline Discounts - Discounts on Sporing events and...

  • Travel Consultant/venue Find Consultant

    2 weeks ago

    Derby, United Kingdom Able Personnel UK Ltd Full time

    **Travel Consultant/Venue Find Consultant** Full-time role, Monday - Friday 9am till 5:30pm Permanent position Hybrid working role, however training and some days in Derby DE21 **Duties**: - As a Venue find consultant you will be working within a team servicing multiple customers who wish to book corporate travel, meetings, events. - Exceeding customer...

  • Outsourced Travel Program Specialist

    4 days ago

    Derby, United Kingdom American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Travel Program Specialist (TPS) will be responsible for providing extensive...

  • Card Payment Consultant

    2 days ago

    Derby, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Mon - Friday 37.5hrs - Location - Derby - Refer a friend for £1000 bonus which is unlimited! - Generous holiday entitlement - Day off for your birthday - Staff Awards - Hotel and airline discounts - Employee Assistance Programme - ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE...

  • Credit Card Consultant

    1 week ago

    Derby, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Monday - Friday 37.5hrs - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Day off for your birthday - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile phone providers,...

  • Customer Service Executive

    1 day ago

    Derby, United Kingdom The Search Consultant Full time

    Job Title: Customer Service Executive Role Purpose: The purpose of this role is to predominantly answer incoming calls to ensure all customer requirements are met following a successful booking and to deal with any queries that arise in a timely and effective manner, managing our customers expectations andproviding the best service in line with company...

  • Sales Team Manager

    1 day ago

    Derby, United Kingdom The Search Consultant Full time

    **Sales Team Manager** **Role Purpose** The primary function of this role is to manage and motivate a team of Contact Centre colleagues to deliver (sales) targets. The role will be focussed on driving sales behaviours, improving team efficiency and effectiveness while delivering a quality customerexperience. You will inspire your team through regular remote...

  • Customer Relations Executive

    1 day ago

    Derby, United Kingdom The Search Consultant Full time

    Customer Relations Executive Role Purpose: The purpose of the role is to predominately respond to customer correspondence and complaints in a timely and effective manner, in line with the company expectations. In addition, assist with liaising with customer should their holiday arrangements be changedin accordance with the PTR’s, As this role is part of...