Outsourced Travel Program Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Travel Program Specialist (TPS) will be responsible for providing extensive travel operational and stakeholder management from within the client’s organisation.
The TPS is responsible for the day-to-day execution of the client’s travel program and related projects. The TPS is embedded within the client network and organisation to support the travel program KPIs.
**What you'll be doing**:
Support Travel Operations and Stakeholder Management within the client environment.
Manage escalations and travel program inquiries across the end-to-end travel program.
Provide ongoing updates on reported issues as needed to ensure understanding and timely completion.
Support the client’s travel program, including change management, employee education on travel policy content, and communications on travel related activities to the relevant stakeholders in the organisation.
Collaborates with client TMC to monitor agency performance, including customer service levels ensuring any improvement plans are implemented and managed.
Liaises with online support team to review Concur Travel configurations and settings, ensuring an optimal solution where the OBT has been deployed.
Provides site messaging recommendations based on program needs.
Communicates product upgrades, functionality enhancements and issues to users.
Shares best practices around online adoption, providing communications and benchmark metrics.
Provides an ongoing online educational support to traveller’s/bookers.
Build and maintain relationships across key travel user groups.
Research and resolve escalated travel related issues to ensure optimum customer satisfaction.
Promote the travel program, tools, and technology to support the clients KPI’s.
Educate the travel users around the travel program, tools, and technology to support the clients KPI’s and enhance efficiency.
Provide regular reporting and status updates to immediate stakeholder.
Deliver results by operating with a sense of urgency, employing effective time management to meet agreed deadlines.
Operational lead for our UK Meetings & Events programme
**What we need from you**:
3+ years prior experience in business travel
Customer Service experience with focus on, process improvement and customer satisfaction
Understanding of travel data and overall travel related processes with ability to analyse spend and trends.
Understanding of self-booking tools, in particular Concur Travel
Confident in facilitating meetings both virtually and in person with both internal and external stakeholders.
Excellent communication skills both written and oral
Proficient with MS office 365 suite.
Ability to work independently.
Location Derby, United Kingdom
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.