Customer Sales Advisor

Customer Sales Advisor - Sky (Remote working)

Do you want to work for a company that supports work life balance? If so, we may have the opportunity you have been looking for.

We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. We're looking for skilled sales and customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues - and you can help make it happen.

Right now, we're recruiting home basedCustomer Sales Advisors for our Sky Outbound department - a fun environment, focused on delivering outstanding sales performance through excellent customer service. We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.

The role you'll do

As a Customer Sales Advisor in the Sky Outbound team, you'll be an ambassador for the market-leading Sky brand. Day-to-day, you'll:

- Build rapport with customers, get to know their individual needs and put their interests first.
- Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that's right for customers.
- Make outbound sales calls to Sky's warm customer base and sell them Sky Protect products.
What else to expect:

- In a 3-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- This department has flexible shift patterns based on a 37.5-hour contract. Monday to Friday and one Saturday every three weekends.
- This is a permanentremote working, home-based role.
- We'll provide all the equipment you need, but you must have broadband access.
The experience and skills you need
- A solid background in targeted sales or customer service and a love for hitting targets
- Experience of working autonomously or in a home-based position
- Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly
How you'll be rewarded
- 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year
- Investment in your career development through ongoing coaching and clearly defined opportunities
- Comprehensive training with clearly defined career progression opportunities
- Discounted Sky TV and broadband packages
- Regular incentives with amazing prizes to be won
- Dedicated online portal offering lending and saving facilities, financial wellbeing and support services
- Health Cash Plan - claim money back towards essential healthcare, including a virtual GP service
- Pension scheme & free life assurance
- Complimentary Domestic & General protection plan and discount further products
- Great employee discounts at selected retail stores

**Job Types**: Full-time, Permanent, Internship
Contract length: 22 months

**Salary**: £18,000.00-£40,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Safety bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Flexible schedule
- Life insurance
- Sick pay
Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
must be wear mask and vaccinated

**Education**:

- GCSE or equivalent (required)
Shift availability:

- Day shift (required)