Call Centre Administrator

3 days ago


Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

Answering of all calls to NECTAR, including patient referrals and general enquiries Responsible for the facilitation of conference calls between appropriate professionals involved in patient transport Being aware of transport teams current locations and availabilities is also required Data management including the collection of transport data and completion of referral paperwork Collecting regional and intensive care bed statuses for the region and nationally General office administration To work as part of an administration call centre team, responsible for the daily call handling/administrative activities of the North East and Cumbria Transport and Retrieval Service (NECTAR) Answering all calls for NECTAR connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, bleeps DECT, pagers mobiles and home numbers To respond to all emergency calls and contact appropriate personnel As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.


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