Volunteer & Recovery Coordinator

ARC Hounslow (Addiction Recovery Community Hounslow) provides the substance misuse treatment service including the Prescribing and Recovery Day Programme (RDP) service for the London Borough of Hounslow.
In this exciting and impactful role, the Volunteer Coordinator will be responsible for all volunteering within ARC Hounslow. This includes working closely with CNWL's Central Volunteers Team as well as a wide range of external organisations and charities connected to the Trust.
Take the lead in growing and nurturing our vibrant volunteer community—driving recruitment, delivering inspiring training, matching volunteers to meaningful roles, and keeping them engaged and valued every step of the way.
Collaborate with teams across the Trust to uncover fresh and innovative volunteering opportunities that complement staff efforts and enhance the overall experience for our patients.
Bring creative ideas to life by working alongside internal teams and external partners to broaden the scope of volunteering, all while upholding the highest standards of governance and safeguarding.
Champion the integration of Volunteer Services within the Recovery Service team, working in partnership with colleagues and stakeholders to embed recovery-focused, co-produced approaches throughout the organisation.
Ensure all internal volunteers complete mandatory training, including the completion of the National Volunteer Certificate.
Assist services in developing a volunteer pathway in line with volunteering best practice, CNWL Trust policies and procedures and Recovery college principles.
Form strong links with community partners to support and provide volunteering opportunities for service users within the service and work alongside IPS and national career services. For example, support service users who are nearing the end of the Recovery Day Programme (RDP) or in their treatment at ARC Hounslow in exploring and engaging with volunteering opportunities as part of their continued recovery journey
Work with the team to publicise and promote volunteering and success stories to a broad range of stakeholders.
Volunteer Services
- Engagement and support
Work with teams and services across the borough and develop volunteering opportunities and to look for opportunities to improve patient experience through volunteering roles. Ensuring voluntary roles are safe and risk-assessed according to Trust policies and procedures.
CNWL Values
Central and North West London NHS Trust expects the postholder to act in a way which shows an understanding of our core values and is active in putting them into practice with service users, their friends, family and carers and also other staff members.
**COMPASSION**: contribution to a caring and kind environment and recognition that what you do and say can help to improve the lives of others
**RESPECT**: Acknowledge, respect and value diversity of each individual, recognition of uniqueness.
**EMPOWERMENT**: commitment to providing information, resources and support to help others make their own decisions and meet their own needs. The Trust endeavours to support all staff to enable them to develop and grow.
**PARTNERSHIP**: work closely with others and behave in a way that demonstrates understanding that commissioners and users of our services are the people who generate and fund our work.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Volunteer Service
- Marketing, Recruitment and onboarding
- Ensure new volunteers complete all the relevant checks including, DBS, Occupational Health Clearance and references.
- Ensure all internal volunteers complete mandatory training, including the completion of the National Volunteer Certificate.
- Assist services in developing a volunteer pathway in line with volunteering best practice, CNWL Trust policies and procedures and Recovery college principles.
- Provide reports, ensuring data quality manage systems to evaluate the quality and impact of volunteering, including using QI methodology.
- Form strong links with community partners to support and provide volunteering opportunities for service users within the service and work alongside IPS and national career services. For example, support service users who are nearing the end of the Recovery Day Programme (RDP) or in their treatment at ARC Hounslow in exploring and engaging with volunteering opportunities as part of their continued recovery journey.
- Work with the team to publicise and promote volunteering and success stories to a broad range of stakeholders.
- Attend and contribute to the Strategic Service User Board (SSUB), held monthly at Trust HQ, supporting service user representation and collaborative service development.