Customer Advisor

As a Customer Advisor you will play a crucial role in delivering exceptional customer service across multiple channels. You are the first point of contact for Dorset Council and your primary goal is to ensure customer satisfaction by addressing enquiries, resolving issues and providing accurate information about our services.

**Key elements of the role**:

- **Hybrid**:as standard it is a hybrid role, with a combination of home working and working from customer access points across Dorset however, work experience placements will be based between County Hall in Dorchester and Weymouth/Dorchester library.
- **Problem solving**:you will identify customer needs, troubleshoot problems and resolve customer enquiries about a range of Dorset Council services.
- **Service knowledge**: you will maintain up to date knowledge of our services to offer accurate information to customers.
- **Team collaboration**:you will work closely with other colleagues across Dorset Council.

**About you**:

- **Adaptable and flexible**:you should be comfortable working in a hybrid environment, switching between different communication channels.
- **Good communication**: you should have strong verbal and written communication skills to interact with a wide range of customers and colleagues. You should have strong listening skills, be empathetic and be kind
- **Customer focused**: you should be passionate about providing excellent customer service and going the extra mile to support customers.
- **Organised**: you should be able to manage multiple tasks and prioritise effectively.
- **Tech-savvy**: you will need to use a variety of Microsoft software, e-forms, a variety of service specific systems and online programmes and pages.

**Our values**:
Our values act as our guiding principles, defining what we believe if important in the ways we work together. Our values are:

- **Respect**:we value our differences, we treat everyone with fairness, dignity and understanding.
- **Together**:we combine our strengths with others to achieve a shared purpose and common goals.
- **Accountability**: we take ownership for our work, our actions and our decisions.
- **Openness**: we welcome new ideas: we are honest, positive and inclusive.
- **Curiosity**: we aspire to learn, explore and adapt to new opportunities and experiences.

**Logistics**:

- **Hours**:Mon - Fri - 08.30 - 17.00 with 1 hour for lunch (option for part time hours offered)
- **Breaks**:

- **Lunch**: you will have a daily scheduled lunch break.
- **Comfort**: you have a 5 minute comfort break every hour to ensure you have regular breaks away from the screen.
- **Team Talks**: every week you get a 'team talk' break so that you get some tie to meet people in the team and get to know each other.
- **Travel**:you are required to arrange your own transport to and from the workplace.
- **Clothing**: wear clean, smart-casual clothes.

**Who can apply?**

We welcome everyone, including students, unemployed individuals, and those looking to change careers. We aim to support the local community by offering valuable work experience opportunities.

**What will be expected of yo**u**

During your placement, you will work with experienced staff on real projects and tasks. We expect you to:

- follow all council rules and health and safety guidelines
- take responsibility for your learning and ask for help when needed
- follow instructions from your placement manager
- attend work at the agreed times during your placement
- stay motivated and make the most of this opportunity to show what you can do

**About you**

**What you will gain from a work experience placement**

A work experience placement at Dorset Council can help you in the following ways:

- **confidence**: get used to the workplace and build your confidence
- **new skills**: learn new skills or improve the ones you already have
- **networking**: meet new people and make professional connections
- **CV boost**: show teamwork and customer service skills on your CV
- **share skills**: use your unique skills to help our team