I:hub Operations Officer

**JOB DESCRIPTION**

**JOB TITLE**: I:HUB Operations Officer

**REPORTS TO**: Deputy Operations Manager

**HOURS**: 37.5 hours per week

**SALARY**:£25,000-29,000 per annum

**CONTRACT TYPE**:Permanent

**Interviews to be conducted on a rolling basis**

**About Islington GP Federation**

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islington’s extended access primary care services (I:HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I:HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH and the Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working for over two years to create training and development programmes that meet the needs of staff working in primary and community care settings. IGPF runs two Islington GP practices on caretaking contracts; a third practice will be taken on within this financial quarter.

**About the role**

This role is for someone who wants to work with a dynamic organisation and is prepared to adapt and develop with the team. We are looking for an enthusiastic and flexible administrator with an interest in Primary Care. An understanding of, and interest in, the operational management of clinical services is crucial to the role, as is the ambition for rapid professional development with a focus on service and people management. A natural curiosity and learned understanding of data describing service performance will be of particular importance.

**Responsibilities**:

- Computer/data entry and session allocation with particular attention to rota software
- Have/develop full understanding of EMIS Web and RotaMaster
- Providing clerical assistance to Federation staff as required
- Undertake a wide range of administrative duties which include ensuring all information is managed correctly, filed and followed up accordingly
- Have a working knowledge of all office based software and hardware (eg. Printers, desktops, Microsoft office packages)
- Deal with patient and practice queries
- Conduct regular and ad hoc visits to the 3 hubs
- Communicate with service bank staff and contractors and responding to queries efficiently, effectively and politely
- Disseminate information describing service and role developments clearly and accurately
- Pre-empt and proactively solve problems to ensure the smooth running of the Federation services
- Liaise with our commissioners and provide them with data relating to the performance and management of the I:HUB service as required

**Confidentiality**:
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to the Federation as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federation policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Federation’s Health & Safety Policy, to include:

- Using personal security systems within the workplace according to IGPF guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Federation procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Federation as part of this employment, such training to include:

- Participation in an annual individ