Complaints Advisor

At Careium, we are dedicated to helping seniors live a better life. We care about the seniors, and they are our heroes We are here to help our users maintain a rich and independent life, even when personal circumstances change. Our wide portfolio of security and care solutions digitally connect generations and provide solutions for independent living, both inside and outside the home.

We are looking for some more heroes to join our Careium Family

Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody’s life.

**We have fantastic opportunity for a Complaints Advisor to work alongside our dedicated Customer Service Team where you will be reporting to the Complaints Manager.**
***
We have a great culture were we support and celebrate the success of our colleagues. We value our Careium Family, so whether you’re a customer or colleague, you can be assured we are adopting our values into everything that we do_._

**Who we are**

We are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our users maintain and enjoy a richer and more independent life.

With a strong presence in the Nordic, Europe & the UK we strive to digitalise the ‘tech-assisted’ living industry making sure our customers feel safe and secure when wearing our device, or using our service. Either way we want them to feel confident that they are in safe hands with Careium.

Our mission is simple: we aim to **Be** ‘**Everyday’ Heroes**, by using innovative technology we **Act Smart**, to provide support to our clients and **Show Care** when they need it the most

We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world. With our excellent team of in house Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.

**What you will be responsible for**:
Managing a caseload of complaints, logging compliments and safeguarding on the respective registers

Undertaking root cause analysis of complaints where required

Ensuring that all customer complaints are resolved to the satisfaction of the customer and in compliance with company policies and procedures

You will strive to deliver the highest standard of customer service and promote a positive experience for our clients.

**What skills and experience are we looking for?**

Strong Problem solving skills

Show initiative and energy

Patience and understanding when dealing with customers

Ability to work under pressure

Good verbal, written, and presentation skills

Excellent communication and interpersonal skills

Proficient IT skills

Accuracy when processing data

**We Offer**

In exchange for the very best Everyday Heroes, we offer the following:
£10.92 per hour raising to £11.42 per hour after probation

Annual leave that increases with length of service

Sick pay that increases with length of service

Company Maternity/Paternity Pay

A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more

Life Assurance, worth 3 times the value of your annual salary

Pension contributions of up to 6%

A warm and welcoming, safe environment

Full comprehensive training

Free On-Site Parking

Learning and Development Opportunities

New Office Facilities

We’d love to hear from you if you have what it takes to be an Everyday Hero. If you would like to work in a business that saves lives and adds value to individual’s lives, then get in touch. Please click ‘**Apply**’ today to be considered as a Complaints Advisor.