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Technical Admin Officer

2 weeks ago

Scunthorpe, United Kingdom North Lincolnshire Council Full time

We are looking for a Technical Admin Officer to join our Bereavement Services team. This is a great opportunity to support bereaved families with dignity and professionalism, while ensuring the smooth operation of our essential services.

Are you a compassionate, detail-oriented professional with strong administrative skills? Do you want to make a meaningful difference in people’s lives during their most difficult times?

What You’ll Be Doing
- Providing comprehensive administrative and technical support in the Bereavement Office.
- Managing burial and cremation records using bespoke software.
- Liaising with funeral directors, stone masons, and the public with empathy and professionalism.
- Processing memorial orders, payments, and permits.
- Supporting front-line reception duties and handling sensitive enquiries with care.

What We’re Looking For
- Strong administrative experience and excellent IT skills (Microsoft Office, bespoke systems).
- Excellent customer care skills, especially when dealing with bereaved or vulnerable individuals.
- A calm, respectful, and flexible approach to work.
- Knowledge of GDPR and experience handling sensitive information.

You’ll be part of a small, supportive team making a real impact in the community. We offer a respectful and inclusive work environment, opportunities for development, and the chance to contribute to a vital public service.

Your working hours will be 37 hours week, and an element of flexibility is required to meet the needs of the service.

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.