Customer Service Advisor

2 weeks ago

Birmingham, United Kingdom Dandara Living Full time

We are looking for a Customer Service Advisor to join our luxury apartment complex Aston Place, located in the heart of Birmingham. In Aston Place, there are studios, one-bedroom apartments and two-bedroom apartments - this resident-focused role is perfect for those who love to be kept on their toes and ensure all residents receive first-class service.

**Shifts**

5 days a week out of 7

40 hrs per week

hours are a combination of 7am to 4pm or 10am to 7pm

**About the role**

The successful Customer Service Advisors will join our busy, diverse team on a permenant contract, so will be the face of our business and first point of call for our residents. They must provide excellent customer service whilst maintaining a friendly, professional attitude in all interactions. They must also be able to work well under pressure whilst juggling multiple tasks at once

**What you will do**:

- Book in and conduct apartment viewings; move-in appointments, inventories, inspections, and meter readings
- Deal with, record and monitor all resident and guest enquiries ie maintenance issues, issuing keys/replacements, parking, noise complaints etc
- Book and manage resident amenity spaces - keeping them tidy and presentable
- Collate all legal paperwork before the move-in date eg Right to Rent / KYC Identification
- Deal with incoming and outgoing post
- Updating site-wide communications/residents’ portal as required
- Assisting on open days and residential events
- Carry security walks as and when required

**What you will have**:
**Desirable**
- Experience in a residential, hospitality or student accommodation environment

**Essential**
- Flexible to suit the needs of the business
- Experience using booking systems
- Strong knowledge of legislation relating to chemicals and dangerous substances i.e. COSHH. risk assessments, H&S
- Customer service, problem-solving, people and Microsoft office packages skills eg Word, Excel, and Outlook

**What we will offer you**:
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Dandara Living one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven record of accomplishment in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include the following:

- 33 days holiday (inclusive of bank holidays)
- £competitive annual bonus (discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)

If you are a reliable, driven and highly motivated individual passionate about customer service, this is your role

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