Night Porter Live-in

2 weeks ago

Falkirk, United Kingdom Orchard Hotel Full time

Job Description: Live-In Night Porter

Location: Orchard Hotel, Falkirk

Accommodation: A private bedroom is provided with shared bathroom facilities.

Job Summary:
Key Responsibilities:
Guest Services + Security:

- Greet guests warmly upon their late arrival + assist them with inquiries + requests.
- Provide information about hotel services to enhance the guest experience.
- Monitor CCTV systems + conduct regular security patrols.
- Manage secure access, letting guests in + out as required.

Hands-On Maintenance + Cleaning:

- Maintain impeccable cleanliness + orderliness of all public areas, including lobbies, corridors + restrooms.
- Demonstrate a proactive 'see it, sort it' mentality, using initiative to address minor maintenance issues + complete tasks without direct supervision.
- Highly Desirable Skills: Experience in minor joinery, plumbing, DIY, or general maintenance is a significant advantage.
- Ensure all areas are well-stocked with necessary supplies.
- Collaborate with other teams by completing a detailed handover log for the day staff.

Shift Pattern:

- Shift hours are typically from 11:00 PM to 7:00 AM, however flexibility is required.
- Self-Motivated + Proactive: Able to work unsupervised, using initiative to identify + complete tasks.
- Experienced + Conscientious: Possessing a background in hospitality or a similar role, with impeccable integrity + attention to detail.
- Guest-Focused: Friendly, approachable, + committed to providing exceptional service.
- Practical + Hands-On: Not afraid of physical work + able to handle a variety of cleaning + minor repair tasks.

Person Specification + Requirements:

- Must provide at least two verifiable personal or professional references.
- Previous experience in a hotel or hospitality environment is preferred.
- Strong guest service skills with a friendly + professional demeanour.
- Multilingual or bilingual abilities are advantageous.
- Physical fitness to perform cleaning duties + patrols.

Note on Accommodation:

- Please note the accommodation is a private bedroom within a shared staff area, with shared bathroom facilities. It is suited to an individual without dependents.

Application Process:
Please note that all applicants must be available to visit the hotel for an in-person interview before any employment decision is made.

To Apply:
Please submit your CV + a brief cover letter outlining your suitability for this live-in role

Pay: £12.21-£14.05 per hour

Expected hours: 35 - 45 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Work Location: In person

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