Outpatient Receptionist

**Working hours**: 22.5 hours per week

Please read the Job description attached for information

Key Responsibilities
- Uphold excellent standards in customer service, dealing with patient queries associated with the service
- To be responsible for booking patients into outpatient clinics, admitting patients to A&E or Maternity whilst ensuring that all demographic information held on the hospital computer system and in the patients’ casenotes are correct.
- To input all attendances, outcomes and procedures onto the Meditech computer system.
- Respond to all enquiries telephone/visitors in a positive, tactful and helpful manner giving advice where necessary.
- To ensure administrative duties are carried out on a daily basis, for example filing for results on maternity reception and CAS cards on A&E reception.
- Respond to all enquiries either on telephone or face-to-face in a positive, tactful and helpful manner giving advice where necessary.

The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large District General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital.

The Trust provides services in all of the surgical and medical specialties common to a District General Hospital with some specialist services. The Trust serves the whole of the local population currently in excess of 250,000 residents which geographically covers populations in England and North Wales.

The Trust strives to continuously improve and sustain the quality of its services for patients, providing care to more than 445,000 patients per year, with almost 4,000 staff working together putting quality and patient safety, at the heart of everything we do. The organisation provides a wide range of services offering health care to the whole spectrum of the population from birth to the end of life. The Trust complies with its terms of authorisation as a Foundation Trust.

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

The Trust encourages and supports the uptake of approved Covid 19 vaccines as the means of providing the best line of defence against infection, for patients and our people.