Operations Coordinator

2 days ago

Brighton and Hove, United Kingdom Louise Mulgrew Full time

**Operations Coordinator**

Louise Mulgrew is an award-winning greetings card and stationery publisher based in central Brighton. We supply over 400 independent shops in the UK and Ireland, in addition to our larger accounts with John Lewis, Waitrose and Waterstones, and distribute internationally to various countries in Europe, in addition to Australia, New Zealand and the USA.

We are a product-based business, so our focus is on sourcing sustainable materials, manufacturing locally and using eco-friendly packaging. We work with a variety of small UK-based businesses for all aspects of our production, from our luxury board that is made in a paper mill in the Lake District, to our amazing local litho and digital printing suppliers and our family-run fulfilment and distribution centre who pack each of our wholesale orders by hand in Gloucestershire.

Our own environmental footprint is something we are constantly striving to improve and we are proud partners of Eden Reforestation Projects and the Sheldrick Wildlife Trust and support their missions to conserve, preserve and protect wildlife and habitats.

**The role**

We are delighted to be recruiting for an Operations Coordinator to join our expanding team. The role will involve working closely with the Operations team to deliver the day-to-day operational running for wholesale customers. You will provide excellent customer service, effective planning solutions, and support our team to ensure a high quality and consistent service to our wholesale customers in the UK and abroad.

**Core Responsibilities**
- Processing orders using a number of web-based and e-commerce systems
- Managing order progression and lead-in times
- Develop strong relationships with our wholesale key accounts, distributors, and other stakeholders such as with our agents, suppliers and independent stockists
- Stock management
- Maintaining stock and component management systems
- Financial tasks such as generating sales invoices, credit notes and debit notes
- Responding to customer trade queries and leads
- Other ad-hoc duties as required

**Essential knowledge, skills and experience**:

- Familiarity with e-commerce systems and the ability to learn new systems quickly
- Excellent communication and collaboration skills to collaborate with various stakeholders
- At least three years’ experience in a customer facing, administrative role
- Accuracy as well as excellent attention to detail
- Highly organised and proactive
- Problem solving, project management and analytical skills; ability to prioritise and complete tasks
- IT savvy with _proficiency_ in Excel and using Mac technology

**Preferable but not essential**
- Office experience in a small company environment
- Previous experience in wholesale management

Salary £ 27,000-£30,000
Monday to Friday, 9am to 5.30pm, 37.5 hours a week. The role is office-based with some working from home possible.

We are currently trialling a 4 day working week.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Employee discount
- Flexible schedule
- Wellness programmes
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Brighton and Hove, East Sussex: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you provide a cover letter?

**Experience**:

- Administration: 3 years (required)

Work authorisation:

- United Kingdom (required)

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