Customer Service Account Coordinator
2 weeks ago
We are seeking a motivated and detail-oriented Account Coordinator to join our dynamic team. You will be reporting directly to the Customer Service Manager and will play a crucial role in supporting our account management efforts, ensuring that our clients receive exceptional customer service and support. This position requires strong communication skills and attention to detail.
**Duties**
- Inputting daily orders onto the Road Runner transport management system.
- Serve as the primary point of contact for clients, addressing enquiries and providing updates on delivery status.
- Associated administrative tasks.
- Collaborate with the other departments to develop strategies for process improvement, and client retention and satisfaction.
- Prepare error reports and communicate to stakeholders on a daily basis
- Maintain accurate records of client communications and transactions.
- Using strong problem solving skills you will manage client information and identify and rectify errors.
**Qualifications**
- Proven experience in a customer service, sales or account management role is preferred.
- Excellent verbal and written communication skills, with a focus on building relationships.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
If you are passionate about providing excellent customer service and have the skills we are looking for please forward your CV.
**Job Types**: Permanent, Part-time
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
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