IT Service Desk Apprentice Based at Epworth House

IT Service Desk Apprentice based at Epworth House, Derby Job Title: IT Service Desk Apprentice Contracted Hours: Full time 37 hours per week Contract Type: 18 month Fixed Term with potential for extending **Salary**: Starting salary £13,620 increasing to £15,660 after 6 months Location: Epworth House, Derby **Looking for an apprenticeship where you can learn fantastic skills and develop your knowledge whilst working for a national charity where you can make a real difference for older people?** Come and join our amazing Learning Excellence Apprenticeship Programme (LEAP) and work alongside friendly, passionate and professional people. LEAP is an apprenticeship programme which is designed for people who are looking to take their first step onto that all important career ladder. The programme will include development to gain a recognised apprenticeship qualification relevant to this roleas well as a wide range of personal development opportunities to support you both inside and outside work. The role of IT Service Desk Apprentice is to work in partnership with key stakeholders to ensure systems, services, activities and strategies in MHA work together to create value for the customer / end user and to evaluate business processes, anticipaterequirements, uncover areas for improvement, develop and implement solutions. For more information about the role please review the full job description. It is not a requirement for you to have prior experience working in IT as LEAP will provide support and training to assist you in having every success in this role. **Key Features and Benefits** - Salary band from £13,620 increasing incrementally to a final salary in year 2 of £18,480 - A favourable pension scheme where for every contribution that you make, MHA will help to top-up your pension pot - Annual holiday entitlement of 28 days inclusive of bank holidays - Working pattern 37 hours Monday to Friday - Access to our Employee Assistance Programme (EAP) - Employee discounts through our MHA Cares For You scheme **Who are we looking for?** At MHA we are seeking enthusiastic, passionate and committed people who are looking for that first step into their career. Ideally you would enjoy; - Working as part of a team - Providing excellent customer experiences - Using your creativity to solve problems and identifying solutions - Developing your skills and knowledge **Why work with us?** As an apprentice at MHA you will complete on the job learning as well as undertaking your formal apprenticeship learning. This role will give you a great introduction to the IT Function and provide the opportunity to develop your professional skills thatwill be of benefit in your future career through completing the Level 3 Information Communications Technician apprenticeship. Throughout your time with us you will be supported in your development by your line manager and a dedicated mentor. In addition, you will be given the opportunity to develop a wider range of skills which enable you to make the most out of life such as money management, wellbeing and online safety. **Who are MHA?** We have a blend of specialist care homes, thriving retirement living and vibrant community groups and befriending who are supported by a highly skilled Central Support team. Together we inspire the best care and wellbeing at every stage of later life forthe older people who live with us. We put people at the heart of everything we do, treating people as individuals, respecting and honouring their wishes and providing care in a way that's best suited to each person's specific needs through our values; - We nurture mind, body and spirit - We inspire the best in each other - We respect every person, treating them with dignity. Please review the full job description attached for further information about the role and knowledge, skills and experience we are looking for. "Agencies: Please note, MHA do not accept unsolicited CV's from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV's from agencies that have been appointed and briefed by MHA's central Talent AcquisitionTeam."