Technical Support/ Telephone Support Advisor

1 day ago

Basingstoke, United Kingdom WERCs Full time

As part of a team of 5 Technical Support, you'll be providing first line telephone support to customers calling for technical support on the full range of products.

Support requests range from identification of part numbers for spare parts, advice on product selection, guidance on installation/programming and fault finding. This role would suit someone with previous experience of providing telephone support within a technical or electro/mechanical environment. (Offices on the outskirts of Basingstoke so you will require your own transport)

As a Technical Support you will be:

- Answering technical helpline queries and satisfying customer requests for technical advice
- Assisting in the development of any tools necessary to improve the effectiveness of the technical support department
- Performing product conversions when required (this involves the modification or assembly of standard products to meet the requirements of a customer order)
- Evaluating items returned by customers for repair or replacement under warranty
- Offering the highest level of customer service at all times seeking the assistance of the manager when necessary.
- Undertaking personal development and training to gain and maintain a high degree of product knowledge.
- Undertaking day to day instructions and priorities as assigned by the Technical Manager

To succeed as a Technical Support you will need:

- A Product Support background and electrical/mechanical experience required
- A polite, professional telephone manner and a natural aptitude to provide great customer service
- An investigative nature with the ability to solve problems remotely from the end user
- Excellent communication skills and an empathic approach to dealing with customer call-ins
- The willingness and ability to learn about technical products

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Technical support: 2 years (preferred)
- Mechanical: 2 years (preferred)

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