Bilingual (German/english Customer Success Manger

1 week ago

Huntingdon, United Kingdom Mimeo Full time

**Role purpose**

**Key Responsibilities**
- Work closely with the customer service team to ensure correct and on time completion of customer orders.
- Updating the customer user information on the CRM system.
- Providing concise quotes for various products and following through negotiations to close.
- Meet quarterly individual and team retention targets and maximise upsell
- Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs.
- Re-build relationships with lost customers.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Supporting the customer service team outside the retention sales peak season

**General Responsibilities**
- To ensure that Health and Safety policies and procedures are complied with at all times.
- Ensure consistent standards for processes are maintained at all times.
- To conduct yourself at all times in a professional and responsible manner and promote a good image of the company.
- Ensure good working relationships are maintained at all times.
- Attend and positively contribute to all team meetings.
- Assist in other areas of the business where deemed necessary.
- Carry out any other duties as specified by management.
- Sales and target driven.
- Fluent in German written and Verbal communication..
- Customer success focused and ‘wanting the sale’
- Able to work in a high pressure environment, ever changing and challenging.
- Have a right first time and can-do problem solving attitude, being able to deal with all types of enquiries.
- Excellent customer service skills in order to build lasting relationships with the customer.
- Self motivated and enthusiastic.
- Remains resilient when faced with adversity.
- Ability to work autonomously and through teams.
- Has a flexible and adaptive approach to demand and changes in the work activity
- Must be an effective time planner with the ability to balance workloads and priorities.
- Must be PC literate
- Accuracy and attention to detail.

Must be bilingual in German and English

This is onsite for training then Hybrid working 3 days in the office and 2 days remote

Monday to Friday office hours

Pay: £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: MS/SC Verlagtemp

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