Customer Service Advisor

2 weeks ago


Cambridge, United Kingdom Cambridge University Press & Assessment Full time

Job Title: Customer Service Advisor

**Salary**: £22,200 - £26,400

Location: Cambridge, Hybrid

Contract: Permanent, Full time 35 hours per week

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

**About the role**
- You will be investigating and interrogating in-house systems, providing first-line technical support to customers using our websites and liaising with teams across the organisation to ensure requests are fulfilled, strictly adhering to fixed SLAs.

If you're enthusiastic, friendly, passionate about customer service and wish to be part of a team where potential inspires progress, we want to hear from you If you don't want to miss out, please review the job description attached at the bottom of the advert.

**About you**

Do you have excellent written and verbal communication skills, with a high-level of English? If you are empathetic and have a customer-focused approach, this is the role for you.

As a Customer Service Advisor, you'll also need to be:

- Meticulous in your approach to fulfilling tasks.
- Able to manage a workload of varying tasks all of which have immovable SLAs.
- Creative in your approach to problems; able to find solutions to problems that we may never have encountered before.
- Able to cope under pressure. Like many customer-service roles, it can get busy at times, and you'll need to make sure the level of service you offer remains excellent at all times.

Experience of working in a customer-service environment/helpdesk would be an advantage but finding someone with the right mind-set and skills is more important. The ability to speak and write a second (non-English) language would also be helpful but is not required.

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
- Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements._

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._



  • Cambridge, United Kingdom Service Care Solutions - Housing Full time

    **Job Title: Senior Customer Service Advisor/Training Support Officer (Housing)** **Type: Temp on going** **Hours: 37.5, 9am - 5pm** **Location: Cambridge CB2 1BY** **Purpose of the Role** I am representing a client based in Cambridge, who are looking for someone to provide a high-quality advice, information and transactional service to customers covering a...


  • Cambridge, United Kingdom Eclectic Recruitment Full time

    **Role |**Customer Service Advisor **Company |**Family Feel Business **Based |**Babraham **Offer |**£24,000 - £25,000 We’re excited to be partnering exclusively once again with a valued long-term client located in South Cambridge. They are currently seeking a Customer Service Advisor to join their welcoming team on a full-time, permanent basis. This is...


  • Cambridge, United Kingdom Homes for Students Full time

    **Customer Service Advisor** Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...


  • Cambridge, United Kingdom Places for People Full time

    We are Derwent Students, we are a ‘profit for social purpose' organisation providing affordable student accommodation. We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We...


  • Cambridge, United Kingdom Homes for Students Full time

    Customer Service Advisor Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...


  • Cambridge, Cambridgeshire, United Kingdom Oleeo Full time £20,000 - £35,000 per year

    Job briefWe are looking for a competitive retail Customer Service Advisor to help customers identify and purchase products they desire. Duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company's growth and revenue through sales maximisation.ResponsibilitiesEnsure high levels of customer...

  • Service Advisor

    3 days ago


    Cambridge, United Kingdom KPI People Full time

    **£30,000 OTE** **£26,000 Basic Salary** **Premium Brand** **Employee Car Scheme** Our client, a prestige dealership in Cambridge have the requirement for an experienced Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your responsibilities will include: - Meet and Greet Customers - Explain to customers...


  • Cambridge, United Kingdom Elite Swimming Academy Full time

    **Customer Service Advisor** is the job title we’ve gone for but this role is so much more. It’s an opportunity to be a key player in our small but perfectly-formed business. You would be joining the Elite Swimming Academy team, a rapidly growing Cambridge-based swimming academy offering five-star service to our customers. You’ll be someone who...

  • Service Advisor

    2 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Driven Motor Jobs Limited Full time £21,000 - £24,000 per year

    Job Description Automotive, Motor Trade Job: Service Advisor – Service Reception – Aftersales Advisor Jobs in Cambridge, Cambridgeshire  Salary: £21,000 - £24,000 Basic Plus Bonus Term: Full Time, Permanent   Driven Motor Jobs / Automotive Vacancies: Service Advisor Required For Vehicle Main Dealer - Cambridge An exciting opportunity has arisen...


  • Cambridge, United Kingdom Dean & Wood Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK. We have a vacancy for a Customer Service Advisor at our Cambridge branch. The jobholder is expected to take responsibility for handling customer orders and...