Pensions Administrator

**Job reference number** **289541**

Pensions Administrator - Sheffield - Hybrid Working

Salary from £21,346- £27,624 based on experience

34 Working Hours Per Week

Royal Mail Defined Pension Contribution Scheme

Full time

Permanent

Royal Mail Sheffield, Sheffield, S98 6HR

We have an exciting opening for four Pensions Administrators with HR/Pension Services.

As a Pensions Administrator you wil evaluate the data quality within the inbound PSP interface for members of the Royal Mail Collective Pension Plan to agreed service and quality standards and to work flexibly as part of a larger team across other service streams where required. You will review and provide resolution of interface exceptions and rejections under the rules of the Royal Mail Collective Pension Plan.

This is a great opportunity to develop within a company with further learning opportunities available within the Pensions/HR Services Team.

This is a Hybrid Working Role with travel to HR Services
- Sheffield when required.

**About the role**

You will Communicate member data entitlements and resolve member queries, both internally and externally

Ensure delivery of contractual annual events, such as Benefit Illustrations and Current Value Statements

You will deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification

You will play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks

Take responsibility for own personal and professional development and ensure that own technical knowledge remains up to date to enable continued delivery of an excellent service

Develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues, delivering consistently excellent value-added service

**About You**

To be successful in this role, you will have the following skills and attributes;
- Educated to at least A level standard with strong English Language and Mathematics at GCSE level (grades C to A*)
- Possess or be willing to study for a professional pensions or payroll qualification via a Workplace Pensions Apprenticeship scheme
- Ideally have track record/demonstrable record as an experienced pensions or payroll practitioner with a broad understanding of pensions legislation, particularly DC, DB and Career Average schemes
- Proven experience of delivering a professional, customer focussed service
- Strong numeracy skills
- Demonstrably strong written and verbal communication skills
- A track record of working flexibly to ensure that customer requirements are delivered
- In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook
- Proven planning and organisational skills, including experience of delivering to demanding timescales
- Effective problem-solving ability
- Well-developed analytical and reporting skills
- To exhibit behaviours that exceeds our customer’s expectations

**Extra Benefits**
- Generous **holiday **entitlement of 5 weeks (plus bank holidays), increasing with years completed service
- Company **pension** scheme with competitive contribution rates
- ** RMG Share Schemes** - partnership and matching share offer
- ** Family friendly support**:

- enhanced maternity pay, paternity leave, adoption leave, shared parental leave and childcare vouchers
- **Discounts and offers**:

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company **sick pay**:

- Access to our **Feeling First Class** service, providing both mental and physical wellbeing support
- **Lifestyle benefits** - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- **Financial support**:

- information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- **Your peace of mind with** - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- **Free & discounted RMG products** - free keep safe & redirection, partner discounts
- **Free stamps** at Christmas
- Available only to perm employees

**Your career in safe hands**

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

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